Credit and Collections Analyst

About the Opportunity

• Reviews existing customers’ credit limits and account activity to assess the customer's credit worthiness
• Works with internal and external parties when onboarding new customers, provide detailed credit analysis, recommend the appropriate credit limit
• Sets up customers in the ERP system
• Monitors clients for past due invoices and/or exceeded credit limits, making a high-volume of collections contacts primarily via e-mail and phone
• Performs client account payment reconciliations
• Research and reconciliation of unapplied credits
• Applies cash receipts in a timely manner, daily
• Replies promptly to client questions and concerns
• Gathers relevant financial information to find appropriate solutions
• Keeps detailed records of collection activities and conversations in our ERP system
• Looks for ways to improve our processes and generate efficiencies
• Provides an exceptional customer service experience to our clients

About You

• Experience in bookkeeping, accounts receivable, or previous experience as a credit and collections associate preferred
• Ability to work independently with remote supervision to accomplish team goals and objectives
• Excellent professional verbal communication skills, with an ability to keep calm under pressure and a diplomatic but firm manner. French language skills (verbal and written) highly valued
• Impeccable attention to detail, particularly numbers, spelling, and dates
• High degree of flexibility with the ability to thrive under pressure and adhere to constant change and challenging deadlines
• Familiarity with ERPs (preferably Navision and D365) to analyze payment patterns and enter data
• Detailed working knowledge of Microsoft Office including Excel, Word, Teams, Outlook, and Microsoft Dynamics 365
• Strong analytical and problem-solving skills
• Possess strong initiative to resolve issues and pursue opportunities as they are identified
• Proven time management and organizational skills

Salary Range

$70,000 - $75,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.

When referencing this job, quote #446530.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.