Patient Scheduling Coordinator

Overview

Patient Service Representative (Dental Experience Required)

Advanced Dentistry of South Florida | Delray Beach, FL Full-Time | Monday – Friday 15340 Jog Rd, Suite 100, Delray Beach, FL 33446

Join One of South Florida's Premier Dental Practices

Advanced Dentistry of South Florida has been serving the community since 1982 and is proud to be the official dental provider for FAU Athletics. Our state-of-the-art, multi-specialty practice brings together general dentistry, endodontics, oral surgery, and advanced specialty care under one roof, delivering an exceptional patient experience and clinical excellence.

We are seeking an experienced Patient Service Representative with prior dental office experience who thrives in a fast-paced environment and is passionate about creating outstanding patient experiences.

What You'll Do

As the first point of contact for our patients, you will play a critical role in keeping the practice running smoothly while helping drive patient satisfaction and schedule success.

Responsibilities include

Answering and managing high-volume inbound calls

Scheduling, confirming, and optimizing patient appointments

Greeting and checking in patients

Verifying dental insurance benefits and eligibility

Collecting copays and patient payments

Assisting patients with treatment and financial discussions

Managing patient communications through phone, email, and text

Supporting recall, reactivation, and schedule-fill initiatives

Maintaining accurate patient records and documentation

Collaborating closely with doctors, hygienists, and leadership to ensure an exceptional patient experience

Qualifications

Dental office experience required

Strong communication and customer service skills

Comfortable working with computers and digital systems

Experience with Dentrix, Eaglesoft, Open Dental, or similar software preferred

Strong organizational skills with the ability to multitask effectively

Positive attitude, professionalism, and a team-first mindset

What We Offer

Competitive compensation

Medical, dental, and vision benefits

Life and disability insurance

401(k) retirement plan

Paid training and professional development

Career growth opportunities within a respected organization

Modern, technology-driven work environment

Supportive team culture focused on excellence and patient care

If you're an experienced dental professional looking to join a respected practice with a reputation for excellence, we'd love to hear from you.

Apply today and become part of the Advanced Dentistry of South Florida team.

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Qualifications

• 4+ yrs (Must have at least 4+ years of hands on experience working in a dental office)
• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer: We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.