Logistics Coordinator (Scheduler)

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are seeking a dedicated and detail-oriented Logistics Coordinator will be accountable to execute the tasks of building, scheduling and rescheduling loads for the client(s) within their team. A LC is also responsible for ensuring the day-to-day operational expectations of the client(s) are met. These are including but not limited to track and trace, document retrieval, internal problem escalation and resolution. A LC is responsible for supporting, creating and sharing best practices with all LCs within the business unit.

Responsibilities

Build 40–50 truckload (TL) loads per day, entering shipment information accurately into Echo’s systems.

Build loads using Optimizer and Accelerator, and build through Vooma where applicable per the account SOP.

Schedule and reschedule pickup and delivery appointments through BiggerPicture.

Follow the account-specific SOPs provided for each assigned account, ensuring loads are built and scheduled to customer requirements.

Progressively identify and pursue automation opportunities within the SOPs to increase production and reduce manual effort.

Validate shipment details (locations, dates, references, commodity, and special instructions) before releasing loads.

Add notes and documentation to the relevant systems to provide full visibility of the load’s build and scheduling history.

Communicate with shippers, receivers, and internal teams to confirm or correct appointment details when required.

Answer and action emails related to building and scheduling in a timely manner.

Partner with sales pods and operations to remove building and scheduling tasks from their workflows entirely.

Escalate exceptions, blockers, and recurring issues to the appropriate Echo managers and team leads.

Meet personal and team qualitative and quantitative targets.