Client Services Specialist, Consumer Health

Within ourClient Service team,we’recurrently looking for aClient Service Specialistwho will be fully dedicated to a portfolio of ourConsumer Healthclients.

The Client Service Specialist will have the responsibility for supporting clients inanalyzing IQVIA property dataand ensures they obtain maximum value from IQVIA products and services. Will alsoanswer client queriesandcollaborates with the Sales teamto best support the clients. Providesin-depth trainingin databases and products andassiststhe sales team in preparing quotations.

RESPONSABILITIES

• Provideadditionalinsight and interpretation of the datato enableappropriate resolutionof business questions and/or issues including pre-analysis of data query and cooperation with Data Integrity team infinalizingthe resolution feed-back to the client.

• Manage queriesraised by client using in-depth understanding of the client and IQVIA property data to ensure that full andtimelyresponse is provided (also with support from other functions’ teams) using company tools (QMS/CSM) and respecting contractual SLA.

• Transfers client requests for database modification to the Delivery Team and ensures proper execution.

• Responsible formaintainingand growing revenuefrom existing and new servicescommercial aspect

• Supporting the team lead on driving and implementing specific initiatives

• Support Sales team in the definition of quotations

• Review client data requirements with theappropriate internalresource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.

• Providestraining to clientsand support to team for client service meetings at customer sites.

• Produces ad-hoc studies and presentations on demand(prepare and presentmarket scenario presentationsfor clients)

• Manageback-office activities(maintainingand updating contact records,organizationand maintenance of documentation,managing quotations,etc)

KNOWLEDGE,SKILLSAND ABILITIES

• MSc with strong interest into data analysis

• Knowledge ofpharmaceutical/healthcare/dermo-cosmeticmarket will be a plus

• 3+ years of experiencein similar roles (Marketing/Trade Marketing, Data Analysis, etc.) preferably in similar multinational context

• Attention to detailsandrespect of deadlines

• ExcellentMicrosoft Office Skills

• Ability to manage various projects simultaneously and in line with priorities

• Strong communication, goodinterpersonal attitude,establishesempathy with clients

• Proficiencyin Englishand Italian

• Ability to work on a team and to interact with other functions

What we offer:

• Career Development opportunities: at IQVIA, the company that can be defined as the University of Healthcare, we are committed to hiring exceptional talent and helping employees reach their professional goals through Internal Job Opportunities, structured Performance Management and Enablement​ processes, Mentoring program, Training programs, Diversity&Inclusion initiatives and much more!

• Competitive Benefits:
  You can use a flexible benefits budget for a wide selection of services (wellness, culture, education, etc).
  Public transportation: IQVIA will cover 20% of the annual ATM membership
  Private insurance for professional and personal accident
  Meal vouchers (8 euros/day)
  … Apply and find out more!

• Flexibility: great flexibility to work from home, but you can rely also on a modern and sustainable office (LEED Platinum certified!) close to Milan Central Station where you can meet other colleagues, collaborate, innovate and having fun!

• Mental health and wellbeing support: we support your mental well-being through our Employee Assistance Program (EAP), with 24/7 access to free, confidential counseling and mental health resources for you and your family.

• Unparalleled opportunity to play an active role in helping create a healthier world. Our work is important. It's challenging. Improving human health requires brave thinkers who are willing to explore new ideas, build on successes, and learn from mistakes. It takes brave minds to bring powerful ideas to reality and transform healthcare. We are a diverse, global team that shares a passion for collaboration and solving complex problems. Together, we help customers drive healthcare forward. Join IQVIA and see where your skills can take you.