After-Sales Engineer

We're looking for Visionaries, enablers and innovation drivers.

Breaking new ground. Realizing innovative ideas. Helping to shape the future of mobility. At GRAMMER, you can make a big difference - for yourself as well. As a global partner to the automotive industry, we are successful worldwide with our two divisions Automotive and Commercial Vehicles. Every day, we develop and produce systems for passenger car interiors as well as driver and passenger seats for offroad commercial vehicles, trucks, buses and trains. We shape the way people are mobile today and in the future. Bring your unique talents to the diverse GRAMMER community. More than 14,000 employees in 20 countries want to change the world together with you.

After-Sales Engineer

Location: Tianjin

What are your main tasks?

• Active management of 0-KM claim handling and support field claim handling based on data analysis following group Problem Resolution Process (GPQ) requirements.
• Claim settlements (incl. 0-km & field warranty reimbursement and negotiation)
• Support key account leaders and customer relationship/commercial leader in negotiation of customers’ services & quality agreements
• Manage customer interface & team (RQE – Resident Quality Engineer)
• Customer audits/visits, ECM (Engineering Change Management) – translate VOC and VOB, establish trust from customer.
• Manage customer quality process including escalation.
• Make processes measurable, report in customer satisfaction, claims, warranty, follow up the gap closure in a regular manner.
• To complete other tasks that leader assigned.

What are your qualifications?

• Master knowledge of international quality system, rich experience with quality management at production
• Have knowledge of national laws of product quality, FMEA，SPC，APQP,PPAP,MSA
• Familiar with quality management methods
• Capable of creation of documentation for quality management system
• Flexible, adaptable, persuasive. Strong in education and coordination
• Solid, diligent, concentrative and serious. Teamwork oriented
• Undergraduate or above in Science and Engineering, Min. 3 years of work experience with quality management in automobile or manufacturing field

And most importantly, what can you expect from us?

The well-being of our employees is our top priority. That's why we offer you, in addition to an attractive and performance-based, collectively agreed remuneration, numerous benefits that make your everyday working life more pleasant. These include:

• A subsidized company pension plan
• Individual offers to strengthen the health and work-life balance of our colleagues
• International job options in a dynamic and global working environment
• An open corporate culture and collegial team structure
• Qualified induction and further training opportunities
• Strategic employee development through defined career paths
• A modern canteen subsidized by the employer
• Corporate benefits from well-known providers of products and services

grammer.com/en/career

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