Application Support Engineer

Job Description

Responsibilities

• Provide software application support to end users, including training, documentation, troubleshooting, etc.
• Consult with the software development team, internal users, and clients to improve application performance.
• Analyze and understand the company's process flow and suggest improvements to software application functionality to better fit business processes.
• Documenting user and/or business process requirements.
• Managing and making sure that various software servers and/or services are up and running.
• Establishing the root cause(s) of application errors and/or bugs, and escalating serious issues to the software development team.
• Monitoring and identifying areas of software performance metrics that can be improved.
• Keeping records of application software releases, configurations, and scheduling software releases and/or updates.
• Handle system data alteration requests by users or other business units.

Requirements

• A degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Fresh graduates are encouraged to apply.
• Experienced in SQL query for updating data is a plus.
• Able to prepare detailed software manuals, training materials, and business processes.
• General knowledge in software system security, including desktop, mobile, and web apps.
• General knowledge in managing Linux server, and web hosting engines (Apache, Nginx, etc) is preferable.
• General knowledge in some of the back-end and front-end programming languages, and frameworks is preferable.
• Basic knowledge in network configurations, DNS, domain names, etc
• Meticulous in documenting, organizing, storing, and keeping sensitive information safe.
• Great attention to detail and troubleshooting skills.
• Good communication skills.