Sales Supervisor (FMCG)

Job Description Sales Supervisor (FMCG)

Department : Human Resources Management

Position : Sales Supervisor

Job Family : Sales (FMCG)

Reports To : Channel Sales Manager

Department : Sales

Role Purpose

To supervise the daily sales operations within a specific geographical area or trade channel.

To maintain good relations with current and potential clients and develop the best means to meet their demands.

Key Accountabilities

Controls the sales representatives daily activities (e.g., controls their scheduled journey itinerary, required report forms etc.).

Controls the sales representatives performance through the comparison of Targeted Vs actual productivity per brand and customer.

Conducts daily market visits.

Ensures the proper implementation of policies and procedures.

Coordinates and supervises daily sales operations within the specific geographic area.

Ensures optimal sales and distribution of each brand by the sales representatives.

Resolves any problem occurring during delivery.

Monitors all customers' sales orders and their proper delivery.

Monitors and follows up all A/R related matters in coordination with the sales representatives.

Coordinates with his direct superior on advertising or promotional campaigns to improve the sales operations.

Suggests any changes to the area sales strategy, policies, and procedures.

Suggests efficient means for sales performance optimization.

Develops an efficient region sale program to ensure the achievement of the targeted sales forecast.

Handles the case of delayed customer payments.

Monitors the efficient and orderly shelf exposure and product pricing.

Establishes and maintains good relations with potential and current customers.

Provides customers with adequate product information.

Prepares periodic progress reports related to the area sales operations.

Supervises the sales representatives work programs and ensures their proper execution.

Assumes all authorities outlined in the authorities schedule.

Undertakes any other duties assigned by his direct supervisor.

Conducts statement of account reconciliation.

Follows up on implementation of feasibility drives (contracts of activity; invoicing as per planograms, pictures of display, preparing credit notes).

Qualifications

Bachelors degree in Business Administration, Marketing, or a related field.

Experience

2 to 3 years minimum period of related experience.

Skills and Knowledge

Languages: Arabic, English (French is a plus).

Computer literacy: MS Windows applications (Essential: Excel spreadsheets, PowerPoint).

Analytical & communication skills.

Problem solving.

Decision making.

Negotiation skills.

Competencies

Leading and Deciding

Leading and Supervising

Supporting and Cooperating

Working with People

Adhering to Principles and Values

Interacting and Presenting

Relating and Networking

Persuading and Influencing

Presenting and Communicating Information

Analyzing and Interpreting

Writing and Reporting

Analyzing

Organizing and Executing

Planning and Organizing

Delivering Results and Meeting Customer Expectations

Following Instructions and Procedures

Adapting and Coping

Adapting and Responding to Change

Coping with Pressure and Setbacks

Enterprising and Performing

Achieving Personal Work Goals and Objectives