XTN-213B353 | CREDIT LIAISON OFFICER

Revive Financial is a national Australian company helping people move forward financially. We support everyday Australians with debt management and lending solutions. Better still, we care!

We provide a holistic and non-judgemental approach while offering positive and realistic solutions to individuals and businesses in debt. Whether someone is looking to manage their debt, find a loan or receive corporate insolvency advice, Revive Financial can assist.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
• Answering inbound calls, review of customer file notes, providing updates to creditors where possible or directing calls to appropriate team members
• Assisting with processing client debt solution applications, including the confirmation of outstanding creditor account details, preparation of confirmation sheets & maintenance of file workpapers
• Maintenance and data entry of information into our CRM
• Verification of client details with creditors
• Liaison with creditors for follow up of outstanding information and supporting documentation
• Ideally the candidate must have previous experience in the debt/finance industry in a collections/account receivable team
• Genuinely find satisfaction in assisting people who are experiencing financial distress
• A strong focus on providing outstanding customer service
• Computer literacy (extremely proficient with Microsoft Office - SharePoint, Word, Excel & Outlook, as well as Adobe Acrobat)
• Exceptionally high communication skills, both written and spoken (English)
• Able to manage time without micro management and multitask where required
• Stable working history
• Able to work well in a team environment and follow directions of team leader
• Enthusiastic and reliable
• Preferably with experience in Collections and Insolvency background
• At least 2 years BPO experience

As previously mentioned