Provider Development Representative, Canada

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late-stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin' Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront's Career-Launching Companies List for the second year in a row.

The Provider Development Representative is responsible for building and maintaining relationships with key business, provider and community partners to achieve organization's growth objectives.

Position will develop, implement and operationalize partnerships with best in class service providers for Facility Management industry trades. Role has significant responsibility over strategic partnership opportunities with collaboration across multiple senior leaders. The PDR will be the external face to key strategic accounts and will be responsible for driving ServiceChannels mission with key partners in the Facility Management industry that make a positive impact in driving high-quality, cost effective service levels.

Key Responsibilities

Onboard approved service providers to ServiceChannel's SC Managed program to help meet company goals

• Coach and develop participating service providers, helping them improve their performance metrics within each program and increase their opportunities within each program.
• Build strong relationships with service providers, enabling you to be the eyes and ears of the Scout and Managed programs.
• Collect service provider feedback on the SC Managed program, enabling an environment of continuous improvement for our products.
• Assist providers with running their ServiceChannel profile to ensure their services are accurate and up to date on an ongoing basis.
• Sell ServiceChannel's marketplace vision to industry professionals with performance data.
• Engage in other departmental initiatives in an effort to learn the entire business and contribute to the goals set by our executive team

Required Skills & Experience

• 1+ years of experience in a facilities management role, specifically pertaining to provider recruitment and management
• The energy and desire to build strong relationships and speak with service providers throughout the day
• Willingness and desire to ask, learn, advance, achieve and engage with other team members in order to obtain team excellence.
• A demonstrated ability to provide support and guidance on fundamental computer applications and product specific technical questions, particularly in a fast-paced environment.
• Excellent verbal and written English proficiency, including the ability to easily understand instructions and feedback and to respond fluently and precisely.
• Strong attention to detail - Accurately gather specific pieces of information (details) and the ability to document these details in the written form, while speaking with a caller as well as following processes correctly.
• Willingness and desire to ask, learn, advance, achieve and engage with other team members in order to obtain team excellence.
• Ability to quickly learn new tasks and software solutions and follow directions.
• Adaptive and responsive to feedback and open to updating processes where required.
• A positive attitude to ensure service providers have the best possible experience working with ServiceChannel
• Ability to work independently from home with a strong record of attendance and punctuality
• Be proficient in Excel/spreadsheets.

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company's operating model is the Fortive Business System. For more information please visit: www.fortive.com.

#LI-Remote

Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don't get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts. We are looking for energetic, positive, creative problem solvers who don't mind digging in and getting their proverbial hands dirty.

In addition to aspiring to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!