Senior Technical Program Manager

WHAT YOU'LL DO: •

Partner with engineering, product, and marketing leads to scope, plan, and track growth initiatives with rigor and transparency

Manage detailed execution of epics and sprints using Jira; maintain up-to-date and actionable boards

Create and manage dashboards, timelines, and communications that let stakeholders make informed decisions quickly

Facilitate planning cycles (quarterly and sprint-based) and retrospective processes

Roll up your sleeves to resolve blockers, debug operational issues, and ensure delivery across functions

Build, maintain, and improve documentation, team workspaces, and roadmaps

Help guide technical conversations; act as a trusted thought partner to engineering and product leadership

Drive alignment between Engineering, Product, Design, Marketing, and Operations around scope and timelines

Uphold high standards of documentation and operational hygiene across all tools and teams

Cultivate a healthy team operating rhythm with proactive status updates, async documentation, and efficient meetings

WHAT YOU'LL BRING: •

5+ years of experience in a TPM role working closely with software engineering, product, and design teams

Comfortable operating in ambiguity and prioritizing ruthlessly in a fast-paced environment

Deep working knowledge of agile methodologies and modern product development practices

Direct experience managing and facilitating projects using Jira

Proven ability to dive deep into technical architecture and workflows; you're comfortable discussing tradeoffs with engineers

Strong command of data analytics tools to support decision-making

Excellent communication skills (verbal, written, and visual), adapting your style for executives and engineers alike

Strong analytical and organizational skills; you anticipate risks and proactively course-correct

Demonstrated ability to manage cross-functional programs across Product, Design, Marketing, Operations, and Engineering

NICE TO HAVES

Familiarity with a modern marketing-technology and product-analytics stack, such as Amplitude and Segment

Working knowledge of e-commerce, subscription-billing, and lifecycle-messaging platforms, such as Shopify, Stripe, and Iterable

Comfort with error-monitoring, logging, and BI tools, such as Sentry, GCP Cloud Logging, and Snowflake

WHY WORK FOR DUTCH: •

Competitive salary range between $125K – $150K CAD

Remote working location

Health, Dental, and Vision Insurance

Life and Disability Insurance

Flexible PTO

Mental Wellbeing Options

Robust Holiday Schedule

Registered Retirement Savings Plan

Growth Opportunities!

DUTCH'S GUIDING PRINCIPLES

• Pets First – business and medical decisions are always guided by the pet’s best interest. We’ll never compromise on pet health and we’re all here because we care about their well-being
• Agile Like a Cat – We have a bias toward swift action, while maintaining quality and accuracy. For us, that means being able to turn on a dime, like a cat, analyze our options – even ones that may not be on the table – then execute without perfection getting in the way
• Creativity is our Catnip – Creativity feeds us and helps us push boundaries to always find better solutions, making the complex more accessible and easier to understand
• Be the Human Your Dog Thinks You Are – Be kind, show care for your colleagues, and even if you’re an expert - give others context, reinforce the positive, and help them understand.