Security Officer

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Main Responsibilities

• The ability to actively participate in the day-to-day security operations of the property to ensure the safety and security of all personnel and property.
• The ability to patrol the interior and exterior of the hotel and confront any situations or persons that require investigation.
• The ability to handle and document accidents and any questionable individuals on the premises.
• The ability to implement all policies, procedures and instructions regarding security and safety.
• The ability to assist in implementing preventive safety and security programs.
• The ability to document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such
• Activities remain objective, and write comprehensive reports.
• The ability to assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
• The ability to remain informed of current local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights.
• The ability to take an active role in the implementation of the hotel's fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays.
• The ability to assist in training related to the hotel's emergency procedures.
• The ability to control the key, lock system, alarm system, and fire protection system.
• The ability to make recommendations to the Director in security related matters.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to do Safety Inspections throughout the hotel.
• The ability to conduct V.I.P. escorts in a professional and courteous manner.
• The ability to monitor the Closed Circuit Television (CCTV), and if needed review.
• The ability to physically restrain someone if necessary
• The ability to work with the Fire Department
• The ability to stand in lobby observing actions of guests or intruders

POSITION: Security Officer

DEPARTMENT: Security

REPORTS TO: Director of Security

SUMMARY: The main duties of the Security officer are to control the access and egress to and from areas of the Hotel, which are under Four Seasons supervision. This includes protecting company assets from theft, fire, damage and assisting in ensuring the safety and wellbeing of all persons in the location.

EDUCATION: Reading, writing and oral proficiency in the English language.

REQUIREMENTS: Experienced in CPR, first aid, fire fighting Previous experience in law enforcement or security work Experienced in the following computer programs: Word Perfect 7 and Lotus 123 Courteous and professional in manner with a passion to deliver the highest level of Reading, writing and oral proficiency in the English language Holding SIA License

• Perform life saving functions: Perform CPR, Carry fire extinguishers in stairwells, Push injured workers or guests in wheelchairs
• Miscellaneous tasks - Carrying heavy boxes of incoming meat or fish to cart and transport to kitchen

Communication

• To maintain effective communication within the department and ensure that the Director of Security and Assistant Manager on duty are kept well informed of any problems / queries that have arisen
• To report any problems / complaints to the Director of Security
• To attend departmental meetings
• To liaise with other departments to ensure good communication and offer support

Health and Safety

• To ensure a safe workplace by identifying hazards and taking corrective action
• To report any defects in the building, plant or equipment according to hotel procedure
• To instruct employees on specific safe work practices (e.g. use of proper footwear, cleaning up after spills and emergency evacuation)
• To maintain compliance with government regulations to ensure a clean and hygienic work environment
• To respond properly in any emergency or safety situation
• To attend 6 monthly Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety
• To be fully conversant with the following:

· The Hotel Fire & Bomb Procedures

· The Hotel Health & Safety Policy

· Departmental Food Hygiene Regulations

· C.O.S.H.H Regulations

• Ensure that at all times that the Lead with Care Guidelines are followed:

Additional Responsibilities

• Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
• Dress in issued uniform and ensures a neat, clean, and tidy appearance at all times, adhering to the established Grooming Standards Policy.