Merchant Support Officer

Manage documents such as PKS, NDA, Addendum, Novation, and Commitment Letters starting from the circulation process to Finance and Legal until they are completely signed by the Director.

Archive documents with Legal, as well as send documents that have been signed by both parties to each respective merchant.

Perform monthly reconciliations of transactions from merchants within the scope of Business Development (BD) and Key Account (KA).

Submit payment requests to the Finance team for invoices received from merchants based on the reconciliations performed, including Placement, Promotion, and Sponsorship invoices, and monitor tracking until payment is completed.

Monitor registration forms for existing/new merchants registered by the BD/KA team to ensure they comply with applicable SOPs.

Carry out administrative duties and coordination, including following up with Finance regarding payment status, tracking the progress of documents submitted to Legal, and providing support to merchants and internal teams in fulfilling additional document requirements.