Electrical Service Manager

Position: Electrical Service Manager Location: South Easton MA Salary: $100,000-$115,000K/yr - DOE! + Excellent benefits package!

Gas card and vehicle reimbursement when limited travel is needed

Key Responsibilities: • Team Management: Supervise, mentor, and lead a team of service technicians. This includes hiring, training, and conducting performance evaluations to ensure a skilled and motivated workforce. • Quality Assurance: Ensure all service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications. • Customer Relationship Management: Build and maintain strong relationships with commercial clients, addressing their concerns and ensuring their satisfaction with the service provided. • Safety and Compliance: Promote a culture of safety among team members and ensure adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes, and industry standards. • Inventory Management: Manage the inventory of parts and supplies needed for service, ensuring adequate stock levels and cost-effectiveness. • Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response to client requests. • On-Call Management: Manage and implement on-call rotation including ensuring that technicians are prepared for upcoming rotations. • Sales: Work with Sales team to gather on-site information, provide feedback on technical questions and coordinate the approach on replacement projects. Also maintain consistent growth by selling new maintenance contracts and service accounts. • Training and Development: Stay updated with the latest industry trends, technologies, and regulations. Provide training opportunities for technicians to enhance their skills and knowledge. • Continuous Improvement: Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction.

Requirements: • In-depth knowledge of commercial electrical systems, equipment, and maintenance practices. • Strong leadership and team-building skills, with the ability to motivate and inspire team members. • Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively. • Strong problem-solving and decision-making capabilities. • Proficiency in using Electrical software, scheduling tools, and computer applications. • Knowledge of safety regulations, codes, and compliance requirements. • Business acumen and a results-oriented mindset to achieve departmental goals and financial targets

Experience: • 3-5 years Electrical Service Manger experience

Click this link to learn more about Crete United

https://youtu.be/eArEfojheAc

WHAT WE OFFER

• Excellent Medical / Dental / Vision insurance package
• Vacation / PTO
• Company paid life insurance
• Long term/ short term disabliity
• Great work culture with room for advancement within the Relco and Crete networks
• 401K
• Gas card. Vehicle reimbursement