Patient Access Representative

Job Summary and Responsibilities

As "the champion of first impressions" our valued Patient Access professionals are key contributors to the overall patient experience. You will maximize your talent for organization, operations, customer service and have plenty of opportunity to lead and guide change.

You’ll be seen as a valued resource as you collaborate with administration, management, physicians, and other staff members to support our patients, visitors and other customers. In this Patient Access Representative role you will:

• Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors.
• Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.
• Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.
• Serve as a mentor to new associates and assist in new employee orientation.

Job Requirements

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills preferred.
• Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.
• High School diploma required

Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)

Where You’ll Work

For more than 50 years, St. Anthony North Hospital has delivered optimal health care to the communities of Westminster, Erie, Brighton, Broomfield, Northglenn and Thornton. Highlights of our campus include 60,000 square feet of integrated primary and specialty care physician clinics, ambulatory surgery center, birthing center with private birthing suites, Level III Trauma Center with 24/7 emergency services, over 150 inpatient beds and an outpatient diagnostics center with lab and imaging services. In 2023, we received our prestigious Magnet designation! We are so proud of our nursing staff for this achievement, which is awarded to less than 6 percent of hospitals in the United States. Built on the pillars of convenience, wellness and person-centered care, we offer inpatient and outpatient care at one site, with an emphasis on preventive health, wellness and health education.