Computer Field Analyst

Title: Computer Field Analyst

Company Overview

Glint Tech Solutions is a women-owned global staffing and IT recruiting firm connecting top technical talent with leading enterprise clients across the United States and Canada.

Project Description

Our client, a large enterprise organization, is seeking a Computer Field Analyst to provide essential face-to-face and remote technical assistance to internal employees across a wide range of hardware and software issues. This hybrid role is based in Oakland, CA and requires hands-on field support experience within a large enterprise network environment. The ideal candidate brings strong troubleshooting skills, a customer-first mindset, and the ability to collaborate across IT teams to ensure efficient and reliable IT operations.

Key Responsibilities

• Provide comprehensive desktop and mobile device technical support to internal employees both onsite and remotely
• Troubleshoot and resolve complex hardware, software, and network connectivity issues
• Fulfill client service requests and assist with IT-related inquiries in a timely and professional manner
• Collaborate with other IT teams for escalated issues and system-wide events
• Contribute to knowledge base development and process improvement initiatives

Mandatory Skills

• Minimum 1 year of IT computer field support experience
• Advanced desktop hardware troubleshooting skills
• Advanced proficiency in Microsoft Office 365
• Intermediate network connectivity troubleshooting experience
• Intermediate mobile device support experience
• Advanced peripheral device support skills
• Strong customer service and communication abilities
• Experience supporting computing environments within a large enterprise network setting

Nice-to-Have Skills

• Experience contributing to IT infrastructure projects
• Familiarity with ITSM or ticketing platforms such as ServiceNow or Jira
• Background in enterprise IT environments with distributed user bases