Manager, Information Management

MANAGER, INFORMATION MANAGEMENT

Clerk Grade: 11/12 Employment Type: Temporary – 12 months opportunity Base salary: $154,231 - $178,369 + superannuation Location: Sydney or Gosford (hybrid work available)

An exciting temporary opportunity has arisen in NSW Fair Trading for a Manager Information Management, within the Governance, Assurance and Performance Branch.

Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes across New South Wales.

At NSW Fair Trading, we’ve been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organizational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We’re creating a more modern, responsive and risk‑based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping the new way - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you’re someone who: Thinks deeply about the needs of people and communities Is motivated by great outcomes, not just processes Wants to be part of an organization that’s transforming how consumer protection regulation works …then there’s a place for you in our future.

Join us as we build a Fair Trading that’s fit for the future - one that’s customer‑centred, evidence‑driven, and proudly focused on public value.

About the Role As Manager, Information Management, you will lead the NSW Fair Trading team responsible for:

• GIPA (information access)
• Privacy and records management
• Internal review decisions (under the Administrative Decisions Review Act).

This is a hands-on leadership role. You will maintain a deep understanding of all functions and step in when required to ensure quality, compliance and delivery. You will provide trusted, practical advice to senior leaders on navigating regulatory obligations, including in complex, sensitive and high-risk matters. You will translate complex legislative requirements into clear, operational practices, designing and embedding policies, procedures and guidance to support consistent and compliant delivery.

Success in this role means

• Meeting legislative timeframes
• Lifting capability and confidence across the business
• Ensuring information management enables, rather than delays, delivery
• Balancing regulatory integrity with customer-focused outcomes.

About the Team The Information Management team enables Fair Trading to operate confidently, responsibly and with impact. The team partners with executives and business units across right to information, privacy, records and reviewable decisions. You will lead a high-performing team of specialists, building capability and strengthening delivery confidence across the organisation.

Your responsibilities will include

• Lead the team to deliver high-quality outcomes on complex, sensitive and non-routine matters
• Manage all statutory obligations across GIPA, privacy, records and reviewable decisions, including making determinations and internal review decisions
• Oversee privacy breaches and risk assessments, and lead incident and escalation frameworks to proactively manage compliance risks
• Drive continuous improvement, using insights and data to strengthen systems, capability and operational maturity

About You You are a subject matter expert in information management with strong leadership capability. You bring:

• Demonstrated experience applying GIPA, privacy and records legislation
• Strong judgement and the ability to navigate complexity and competing priorities
• Credibility with senior leaders and the ability to provide clear, practical advice
• You know when to hold the line and when to help the business find pragmatic solutions.
• As a leader, you build capability, confidence and critical thinking in your team, and operate with integrity and calm judgement under pressure.
• You believe information management should enable better outcomes, not slow them down, and you know how to make that real.

Salary Grade 11/12, with the base salary for this role starting at $154 231 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Francis Wen via francis.wen@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday 21st of July, 2026 (at 9:59am)

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here .

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au .

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