Application Support (.NET) 2317

Job Summary

We are looking for an experienced Application Support Engineer to provide application support for enterprise systems including DCE, CLIP, CEDAR, and CLEAR . The ideal candidate should have strong experience supporting .NET applications, troubleshooting production issues, and ensuring application stability in a production environment.

Candidates currently based in Malaysia are preferred. Candidates from India who are in the process of relocating to Malaysia are also encouraged to apply.

Key Responsibilities

• Provide Level 2/Level 3 application support for enterprise applications.
• Monitor, troubleshoot, and resolve production incidents within agreed SLAs.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Support application deployments, releases, and system maintenance activities.
• Work closely with development, infrastructure, database, and business teams to resolve application-related issues.
• Analyze application logs, database queries, and system performance to identify problems.
• Prepare incident reports, operational documentation, and knowledge base articles.
• Participate in on-call support and production support activities when required.
• Ensure system availability, reliability, and performance.

Required Skills & Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
• Strong experience in Application Support within enterprise environments.
• Advanced proficiency in .NET / C# .
• Experience supporting production applications and resolving technical incidents.
• Knowledge of SQL Server and writing SQL queries for troubleshooting.
• Experience working with Windows Server environments.
• Familiarity with incident management and ITIL processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience supporting banking or financial services applications.
• Experience with monitoring and logging tools.
• Exposure to CI/CD pipelines and deployment processes.
• Knowledge of IIS, APIs, and web services.