Business Analyst

Key Responsibilities

• Oversee day-to-day BAU (Business-As-Usual) operations, ensuring high availability, performance, and reliability.
• Act as the primary point of contact for business users regarding system issues, service requests, and enhancements.
• Manage and prioritize incidents, service requests, and change requests in accordance with Service Level Agreements (SLAs).
• Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and the Government Technology Agency.
• Ensure data quality, integrity, and proper usage across the system.
• Recommend and implement continuous improvements.
• Enforce governance and compliance with relevant policies.
• Ensure adherence to data protection requirements under the Personal Data Protection Act (PDPA).
• Support system enhancements and releases, including requirements analysis, testing, and deployment coordination.
• Maintain system documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
• Drive data quality, reporting, and analytics to support policy-making and operational insights.

Requirements / Qualifications

Technical Requirements

• Knowledge and experience in .NET and Microsoft Azure .
• Proficiency with requirements management tools such as JIRA and Confluence .

Experience

• Must have independently managed IT projects within a government agency, either as a Project Manager or in a combined Business Analyst/Project Manager role.

Preferred Skills

• Strong analytical, troubleshooting, and stakeholder management skills.
• Ability to manage vendors and support service delivery in an SLA-driven environment.