Retail Consultant (Sales in Telcom - City Square Johor Bahru)

Location: City Square, Johor Bahru Employment Type: 1-Year Contract (Renewable / Convertible to Permanent Staff)

Working Hours

• 9:30 AM – 10:00 PM
• Maximum 45 working hours per week
• Monday – Sunday (Rotational Shifts )
• 6 Working Days per Week

Compensation & Benefits

• Basic Salary: RM 2,150 – RM 2,500 (Based on Experience)
• Sales Incentives
• Shift Allowance
• OT Claim
• Mobile Phone Rebates
• Mandarin Speakers Allowance

Job Responsibilities

Customer Consultation & Sales

• Advise customers on the best mobile plans, devices, and broadband options for their needs.
• Drive branch revenue by upselling and cross-selling to meet and exceed sales targets.

Customer Service & Escalation Handling

• Deliver excellent customer service to build strong, lasting relationships.
• Resolve customer inquiries, complaints, and service issues professionally and efficiently.

Account Management & Compliance

• Process new account activations, plan renewals, and device upgrades smoothly.
• Ensure all customer documentation and transactions follow company procedures and rules.

Product Knowledge & Promotions

• Stay fully updated on the latest promotions, marketing campaigns, and product launches.
• Use current promotional offers to attract customers and provide accurate information.

Qualifications

• Degree in any field (Fresh graduates are encouraged to apply)
• Diploma holders with a minimum of 2 years' sales & customer service experience (Telecom industry preferred)

Requirements

• Experience in sales, retail or telecom is an advantage
• Strong communication and customer service skills
• Good command of English & Bahasa Melayu (Mandarin is a plus)
• Basic Microsoft Office & computer skills
• Able to work shifts, weekends & public holidays

Join Our Team & Grow Your Career in Telecom Sales! If Interested, Please Whatsapp: Izza 017-9122461

Shahira 010-4255501

Sabrina 011-18814140

Rachel 010-28536382