Business Operations Associate

Firm Description

Founded in 2001, Partners Capital is a Global Investment Office acting for distinguished endowments and foundations, senior investment professionals and prominent families across the globe. With $77B+ in assets under management, the firm constructs customized investment portfolios for its clients tapping into its deep network of partnerships with what we consider exceptional asset managers across all major asset classes. Clients include Syracuse University, Sesame Workshop, INSEAD Business School, New York's Metropolitan Opera, San Francisco Symphony, Eton College, Colorado College, several Oxford and Cambridge University Colleges, several family offices around the world, and senior executives from leading global investment firms. The firm employs more than 400 people across its eight offices located in Boston, New York, London, San Francisco, Paris, Singapore, Hong Kong and Dallas.

Partners Capital is diverse and inclusive, in people and in thought. Our meritocracy is enabled by fostering a truly inclusive and collaborative culture. We are proud to be an equal opportunity employer where diverse perspectives, backgrounds and experiences are valued.

Position Description

The Business Operations Associate will serve as a cornerstone of the Boston office, supporting the full spectrum of day-to-day operations while providing dedicated administrative support to Managing Directors and Partners. This role is the face of the Boston office - owning the front desk and guest experience, managing office logistics across both floors, and ensuring the workspace consistently reflects the high standards of a world-class investment firm.

Beyond core office operations, this individual will coordinate complex calendars, manage domestic and international travel, support end-of-year events and firm initiatives, and serve as a trusted partner to senior leadership. We are looking for someone who is highly organized, exercises excellent judgment, takes genuine pride in the details, and thrives in a fast-paced, entrepreneurial environment.

General Office Operations Support

• Serve as the first point of contact for the Boston office; manage the front desk, main phone line, and guest experience, ensuring a professional and welcoming environment at all times
• Coordinate with building security to ensure all visitors are registered and access protocols are followed
• Maintain the cleanliness, organization, and professional appearance of all common areas, kitchens, and shared workspaces throughout the day, including kitchen upkeep, refrigerator restocking, and supply area organization
• Manage conference room calendars across both floors, proactively resolving scheduling conflicts and ensuring optimal room utilization
• Own meeting logistics for all internal and external meetings and client visits - catering coordination, room setup, and ensuring all spaces are client-ready
• Proactively manage office provisions and snack inventory, anticipating team preferences and aligning ordering with office budgets
• Support the Business Operations team with office initiatives, team events, end-of-year event planning, and ad hoc projects as assigned
• Manage all incoming and outgoing mail, packages, and deliveries; oversee building service requests and partner with building management to resolve office maintenance issues promptly
• Partner with the Finance Team to process, track, and reconcile vendor invoices
• Support the new joiner experience including desk setup and readiness, conduct office tours, coordinate security badge
• Provide administrative support to team members, including conference room bookings, document binding, printing, and daily ad hoc requests

Leadership Support

• Manage complex calendars for assigned Managing Directors and Partners; proactively communicate meeting changes, anticipate scheduling needs, and ensure leaders stay on schedule throughout the day
• Coordinate all aspects of domestic and international travel including air, ground, lodging, and meeting logistics; ensure Partners are prepared with necessary materials for all engagements
• Track and reconcile business expenses and prepare expense reports in a timely and accurate manner
• Handle correspondence, mail, and confidential materials with sound judgment; escalate urgent and high-priority items for appropriate action

Key responsibilities may be assessed and are subject to change from time to time based on the needs of the business. The individual may be required to work overtime as needed.

Additional responsibilities include

• Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team
• Ensure full compliance with all local data protection regulations and privacy controls, and any related issues are raised via the appropriate channels

Qualifications / Attributes

• Bachelor's Degree or equivalent experience required
• 2-4 years of experience in office operations, administrative support, or an executive assistant role, preferably within financial or professional services
• Strong organizational and administrative skills with the ability to manage multiple priorities simultaneously in a fast-paced environment
• High proficiency in Microsoft Office Suite, particularly Outlook calendar management, Word, Excel, and PowerPoint
• Excellent attention to detail and a high degree of accuracy in data entry, expense tracking, and correspondence
• High degree of professionalism, discretion, and sound judgment - comfortable handling confidential information and interfacing with senior leadership
• Strong interpersonal and communication skills with professional telephone etiquette and a client-first mindset
• Proactive, team-oriented, and willing to go beyond the defined scope to support the success of the team and firm

Benefits and Compensation

Partners Capital is committed to being a great place to work. We are focused both on wellbeing and professional growth. You can expect professional development and career progression opportunities, competitive compensation, exceptional benefits, and a flexible "results-focused" working model. Our benefits package includes medical, dental, and vision insurance, short and long-term disability insurance, life insurance, flexible spending accounts, commuter benefits, paid time off and a 401(k) plan with employer matching. The Firm also supports global philanthropy via a charity program and volunteer day. In addition, we champion a variety of wellness and social events. We also support the pursuit of professional certifications such as the Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc.

Massachusetts requires Partners Capital to include a reasonable estimate of the base salary range for this role. This base salary range is specific to individuals applying to work in our Massachusetts office and takes into account a number of factors. A reasonable estimate of the base salary range for this role in Massachusetts is $60,000 - $70,000. The base salary offered will be determined on factors such as experience, skills, training, certifications, and education. Decisions will be determined on a case-by-case basis.

The base salary is one element of our competitive compensation package. In addition to the base salary, this position may be eligible for performance-based incentives.

For all California residents, please click here to view the Partners Capital California Applicant Privacy Notice