Employment Resource Advisor/Financial Supports Clerk (Fixed Term)

Location: Burnaby, BC - Metrotown Centre

Status: 5 months Fixed Term

About the role

The Employment Resource Advisor assists clients in the Self-Serve area of the WorkBC Centre, ensuring all clients accessing are provided with a consistent, professional, and welcoming environment. This role provides clients with the information, tools, and resources to enable them to undertake job search, career planning, self-assessment, labour market research or other employability-related activities as independently as possible. This role also provides basic job search instruction and technical support, as appropriate. This role liaises with Employment Consultants and other staff to ensure that all services offered in the Self-Serve area are current and appropriate to the community and for client needs.

In addition to the Employment Resource Advisor responsibilities, the Financial Supports Clerk is responsible for the general WorkBC Centre float account, this role provides Client funds for items such as gas cards, transportation, and food supports, ensuring that the required receipt information is collected and uploaded on the Integrated Case Management (ICM) system. Program Financial Supports must be administrated in a manner consistent with Program policy, ensuring that due diligence is exercised, and that effective risk mitigation policies and practices are in place.

What you'll do

• Assist with completion of initial eligibility determination, identity verification, and client sign-in
• Support clients and Employment Consultants with getting documentation signed and attaching documentation to the clients’ ICM cases
• Screen clients to determine readiness and ability to look for work independently by:
  • Supporting the determination of client eligibility for self-serve or case management services
  • Assessing if client needs crisis care services, and support the client in accessing these services
• Support clients in the Self-Serve area to access resources including computer workstations with internet access, relevant software programs, Labour Market Information (LMI), telephones and a fax machine
• Assist clients to ensure they are aware of available services and supports related to achieving Labour Market Attachment or Community Attachment
• Ensure support funds are properly recorded within the ICM system and have been transmitted to the Ministry financial system (CFMS)
• Support the management of the centre float, including the completion of monthly and yearly reconciliations
• Purchase and maintain an inventory of non-financial supports that may be provided to a client, this includes retail coupons, gift cards, bus passes or vouchers
• All such items or services must be billed to the Ministry at the actual incurred cost paid, supported by an invoice, and proof of payment

What you bring

• Demonstrated experience providing financial services, customer service, resolving issues both in person and in a virtual service delivery environment, and working with individuals with complex barriers and a broad range of cultural backgrounds
• Knowledge of the local labour market, community resources and government programs
• Knowledge of job search techniques, career development, and issues relating to unemployment
• Excellent customer service skills, administrative and organizational skills; ability to prioritize and work independently
• Strong digital literacy skills including Microsoft Office Suite
• Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
• Ability to work in the office and at home on a weekly rotation schedule, including working 10:30am to 6:30pm Monday to Thursday and 9:00am to 5:00pm on Fridays

Preferred Criteria:

• Post-secondary certificate, degree, or diploma in a relevant field preferred (ie: Career or Employment Development, Business Administration, Commerce, Bookkeeping, Accounting, Administrative Assistant, Human Resources)
• Experience with provincial government and other online tools such as Integrated Case Management and Online Employment Services Databases
• Proficiency in French and/or other languages in addition to English is preferred

For complete job requirements, see the full Job Description here.

What we offer

• Work from home and earn a competitive starting salary of $50,365 annually
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• Do work that makes a difference!

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.