Resident -Field Service Representative

The Field Service Representative role at Veolia Water Technologies & Solutions involves providing

operations and maintenance expertise on water treatment systems across various industries. This

position is critical for ensuring the optimal performance of technologies such as media filtration,

softening, reverse osmosis, and more. The representative will be responsible for troubleshooting,

conducting maintenance, and performing analytical testing to meet customer needs and contract

specifications.

Key Characteristics (Highlight characteristics required to succeed in the role)

• Safety & Environmental stewardship mindset

● Ability to clearly follow recommended maintenance plans, work independently or in a

collaborative team environment

● Comfort working in an industrial (largely outdoor) setting

● Good attention to detail

● Demonstrated ability to perform analytical, mechanical and electrical hands-on tasks and

troubleshooting

● Carry out mechanical, electrical, and controls preventative maintenance and

troubleshooting on equipment such as valves, air compressors, ejectors, process pumps,

blowers, and instrumentation.

● Consult with customer management and operation teams.

● Maintain inventory of spare parts and adequate supply of chemicals and replacement

parts.

● Create and maintain site paperwork, and provide customers with detailed technical

summaries of work performed.

● Ensure contract compliance of volume and quality specifications

● Perform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC,

and other site-specific testing requirements.

● Assist in providing service activities including parts refurbishment, maintenance,

calibration of equipment, inspection, repair, performance testing, customer

communications, project assessment and execution, and telephone customer support

● Have the ability to work schedules that will fluctuate based on customer and business

needs / demands

● Perform diagnostics testing, repairs, test and calibration routines on the instruments,

and complete all required paperwork

● Collect payment information and generate shipping and billing paperwork

● Provide extensive equipment support and general hardware and software support

● Ensure compliance with all aspects of safety on the job, including the operation and

maintenance of an assigned company vehicle (if applicable) and comply with all Veolia

Environmental, Health and Safety (EHS) policies

Knowledge, Skills & Abilities (List out required and preferred skills as applicable)

● Demonstrated ability to work independently and remotely with project teams.

Created on 04/29/2025

Last Updated on 04/29/2025

The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions

of the role. Responsibilities may change over time and may be assigned at any time.

● Strong technical, mathematical and customer service skills

● General knowledge of electrical equipment, water chemistry and safety

● Vision, manual dexterity and coordination sufficient to service instruments and handle

electrical equipment

● Ability to learn applicable company procedures within a reasonable time from start of

employment

● Computer proficiency with a minimum of word processing and spreadsheets, and basic

data base knowledge

● Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as

well as chemically aggressive fluids, such as acids and bases

● Strong verbal and written communication skills

● Self-motivated, with the ability to drive projects to completion with minimal oversight,

while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments

Required

High School Diploma / GED / Home School Certification OR international equivalent 2+ years’

experience of service/maintenance or equivalent in an industrial environment.

Valid Driver’s License

Preferred (if applicable)

● Bachelor or Associates Degree in Science/Engineering (STEM) or technical certificate in

Instrumentation

● Regular requirement to reach with hands and arms, below and above shoulder height

● Regular requirement to stand, sit, stoop, kneel, crouch, or crawl

● Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds

● Regularly work around machines, electrical, chemicals, unprotected heights

The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.

Work at customer sites where instruments may be in difficult to reach spaces requiring using a

ladder to reach, working in close/cramped/small spaces