Accor Hotels
Hostess
Job description
- Responsible receive guests in any outlet and escort them to tables by standard way.
- Assigned to work in bars or restaurant
- Inform customers about order alternatives and encourage the sales of targeted services.
- Deliver maximum service in each unit, keeping in line with service rules.
- Maintain and any personal belongings of customers those have been left in the workstation and hand such belongings over to her supervisors.
- Comply with the departmental instructions and procedures published by the F&B Department.
- Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.
- Comply with operational rules.
- Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.
- Attend the orientation training.
- Undergo two performance assessments each year.
- Strive to achieve 100% customer satisfaction
- Education: At least a high school or vocational diploma
- Experience: At least 2 years of experience in the industry.
- Foreign Language: English is required.
- Courses and Training: Vocational trainings and seminars.
- Computer Literacy: Not required.
- Skills: Basic knowledge of the products and services in the related field
