Senior Infrastructure Support Analyst

Are you an experienced IT professional who enjoys leading technical readiness activities and working closely with stakeholders to deliver successful migrations?

This role sits within NHS Shared Business Services (NHS SBS), supporting NHS organisations as they transition onto shared platforms. You’ll play a key role in ensuring local IT environments are fully prepared for go-live – from infrastructure and connectivity through to end-user readiness. You’ll be part of a collaborative team that values practical problem-solving, proactive communication, and delivering real impact to NHS services.

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities.

This is a mobile role, with travel to client sites UK wide as required.

What you'll be doing

• Leading the assessment and validation of local IT infrastructure and desktop readiness for platform migrations.
• Advising stakeholders on end-user requirements, including devices, access methods, and connectivity.
• Coordinating and supporting testing activities for connectivity and infrastructure readiness.
• Owning IT Readiness Checklists, ensuring evidence is captured and readiness outcomes are clearly defined.
• Supporting go-live and hypercare activities, ensuring effective transition into business-as-usual support.
• Managing stakeholders and third-party dependencies, acting as a senior point of contact for escalations.

What you’ll bring

• Strong experience in desktop or end-user computing support and/or infrastructure support in complex environments.
• Proven experience delivering within projects such as migrations, rollouts, or transformation programmes.
• Working knowledge of networking and internet protocols, with practical troubleshooting skills.
• Strong stakeholder management skills, with the ability to influence technical and non-technical audiences.
• Excellent planning, organisational and prioritisation skills.
• Strong analytical and problem-solving capability, with experience working to deadlines.

It would be great if you had

• Experience working with NHS organisations or within shared service environments.
• Experience supporting platform onboarding or multi-site rollouts.
• Familiarity with service transition concepts such as handover to business-as-usual and hypercare support.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent. Location: Mobile. Security Clearance Level: BPSS. Internal Recruiter: Rebecca. Salary: £40,000 – £45,000. Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey?