Gatehouse Adminstrator

Position: Gatehouse Administrator Location: Coventry Shift patterns: Any 5 from 7 (predominantly Monday-Friday). Night shift: 22:00-06:00 Contract Type: Permanent (Full-Time)

Are you highly organised, customer-focused, and looking for a role at the heart of a busy logistics operation? We are seeking a Gatehouse Administrator to join our team in Coventry, where you will be the first point of contact for drivers, visitors, and colleagues entering our site. This is a fast-paced position that plays a vital role in ensuring the smooth, safe, and efficient flow of vehicles and people across the operation. If you thrive in a dynamic environment, have strong administrative skills, and enjoy delivering excellent customer service, we'd love to hear from you.

✅ A TYPICAL DAY MAY INVOLVE

• To provide an efficient and professional gatehouse service controlling all vehicle, visitor and contractor movements
• Ensure all arrivals and departures are processed accurately in line with customer, security, health & safety and operational procedures while maintaining accurate records and supporting warehouse and transport operations
• Liaising with site to provide a smooth and accurate facilitation of all deliveries to the correct location and contract
• Liaise with warehouse and transport operations to coordinate vehicle flow
• Verify driver identification and booking information
• Escalate security concerns and operational issues promptly
• Assist with investigation of vehicle delays, missed bookings or site incidents
• Produce daily, weekly and ad hoc reports as required

✅ THIS ROLE WOULD SUIT PEOPLE WHO

• Previous Administrative experience within a Transport/Warehousing environment is essential
• Previously worked within a security environment would be advantageous
• High level of customer service
• Excellent communication skills - Verbal and written
• Organised and strong attention to detail
• Strong IT system skills required (Microsoft systems, Excel)
• Able to work in a busy, pressured and siloed environment, with limited supervision

✅ WHY JOIN US?

• Free parking and on-site canteen
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅ WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅ BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 20th July. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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