Credit Controller

Role Purpose The Credit & Collections Specialist is responsible for the proactive management and coordination of credit collection for an assigned customer portfolio. The primary objective is to ensure timely payments and minimize financial risk by following established global process guidelines and policies in an efficient, cost-effective, and professional manner.

Key Responsibilities

• Proactively manage a portfolio of customer accounts to ensure timely collection of outstanding receivables.
• Conduct outbound collection calls and professional email correspondence to negotiate payment plans and resolve overdue balances.
• Identify and investigate payment discrepancies or disputes, coordinating with relevant departments for swift resolution.
• Monitor credit limits and assess the creditworthiness of customers to mitigate financial risk.
• Build and maintain strong professional relationships with customers to facilitate smooth payment cycles.
• Prepare and provide regular reports on collection activities, overdue statuses, and aging debt analysis.
• Ensure all collection activities comply with company policies, local regulations, and global process standards.
• Collaborate with the Sales and Finance teams to address customer queries and improve the overall "Order-to-Cash" process.
• Escalate high-risk accounts or persistent non-payment issues to senior management in a timely manner.
• Maintain accurate and up-to-date customer contact logs and payment records within the financial system.

Qualifications, Experience, and Competencies

• University Graduate (bachelor’s degree in finance, Business Administration, or a related field).
• Minimum of 1 year of professional experience in collections, accounts receivable, or a customer-facing financial role.
• Proficiency in English (written and verbal) is required for global business communication.
• Advanced knowledge of Microsoft Office Suite, particularly Excel (v-lookups, pivot tables).
• Strong negotiation and persuasion skills with a professional telephone manner.
• Excellent conversational and interpersonal skills to handle sensitive financial discussions.
• High level of customer focus and service orientation.
• Ability to work effectively under pressure and meet monthly collection targets.
• Strong analytical skills with high attention to detail and accuracy.
• Familiarity with ERP systems (e.g., SAP or Oracle) and credit management software is highly preferred.

Equal Treatment Clause: We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.

✨ We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲 ✨ We 𝗖𝗮𝗿𝗲 ✨ We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿