NOC Manager

Job Description

Key Responsibilities

• Lead teams of engineers across domains (IP, Transport, Voice, Data)
• Act as primary escalation authority for critical incidents
• Oversee network performance, outages, and service restoration strategies
• Drive Root Cause Analysis (RCA) and present findings to leadership
• Ensure compliance with operational standards and reporting
• Manage managers and supervisors within NOC
• Improve operational maturity and technical accountability
• Lead strategic incident response and resolution
• Ensure stakeholder communication at executive level
• Support change management and risk mitigation processes
• Present RCA, performance reports, and service reviews (WBR/MBR/QBR)
• Provide hands-on leadership during outages