Workstaff360
Medical Administrative Assistant (experience with US-based medical practice, clinic or organization is required)
Job description
- Answer incoming phone calls and respond to text messages.
- Assist patients with general questions about clinic services.
- Provide professional, friendly, and timely customer service.
- Route patient concerns to the appropriate provider when necessary.
- Schedule, reschedule, and confirm patient appointments.
- Send appointment reminders and follow-up communications.
- Coordinate patient intake and onboarding activities.
- Maintain accurate appointment records.
- Process medication refill requests according to clinic procedures.
- Assist with patient orders and service requests.
- Coordinate follow-up communications regarding prescriptions, laboratory services, and treatment plans as directed.
- Maintain accurate patient records and documentation.
- Update information within the clinic's electronic health record (EHR) and CRM systems.
- Organize digital files and administrative documents.
- Support general office administration and daily operations.
- Utilize the clinic's EHR, CRM, and phone systems efficiently.
- Learn new software and workflows during onboarding.
- Ensure accurate data entry and timely record updates.
