Client Relationship Manager

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Client Relationship Manager to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities

Building and maintaining relationships with clients and their key personnel

Conducting business reviews to ensure clients are satisfied with their products and services.

Alerting the sales team to opportunities for further sales.

Letting customers know about other products/add-ons that the company offers in line with the company’s strategy.

Attending meetings with clients to build close professional relationships

Manage calls with clients and compile an action plan that is shared with all stakeholders as required

Achieving client relationship targets and KPI’s.

Working closely with cross functional teams to manage the day-to-day needs of the clients.

Be the main escalation point for clients

Escalating and resolving areas of concern as raised by clients.

Monitoring company performance against service level agreements and flagging potential issues.

Manage and maintain client status trackers

Own and respond to client questions

Tracking and monitoring all agreed deliverables and liaising with internal departments as required to ensure client needs are fulfilled effectively.

Invoice management, ensuring deliverables, once concluded are provided to finance in a timely manner to invoice

Resolve any client aged debt issues with the client