Service Manager | Aftersales Manager | Workshop Manager

Service Manager | Aftersales Manager | Workshop Manager

Job Title: Service Manager | Aftersales Manager | Workshop Manager Location: Hyundai, Hanley Salary: OTE £59,000 Working Hours: Full-time Start Date: Immediate

About the Role

We are looking for an experienced and motivated Service Manager to lead our Aftersales team at Holdcroft Motor Group. This is an exciting opportunity to take ownership of a busy service department, leading a team of skilled Technicians and Service Advisors while delivering exceptional customer service and driving departmental performance.

As Service Manager, you will be responsible for ensuring the smooth day-to-day operation of the workshop and service reception, maintaining manufacturer standards, achieving business targets, and creating a positive, high-performing culture. At Holdcroft, we are committed to investing in our people through ongoing training, career development, and the latest manufacturer support.

Your Role

Lead and manage the daily operations of the service department, ensuring maximum efficiency and productivity

Motivate, coach, and develop a team of Service Advisors and Vehicle Technicians

Deliver outstanding levels of customer satisfaction and resolve customer queries professionally

Monitor departmental performance against key performance indicators and implement continuous improvements

Ensure workshop loading, quality of work, and customer communication meet manufacturer and company standards

Build and maintain strong relationships with manufacturer representatives and key stakeholders

Drive profitability while maintaining exceptional service standards and operational compliance

Ensure all health and safety, manufacturer, and company policies are followed

What We Offer

Competitive salary with OTE of £59,000

Bonus scheme linked to departmental performance

31 days holiday

Colleague referral bonus scheme (up to £1,000)

Ongoing manufacturer and in-house training programmes

Career progression opportunities within a growing automotive group

Supportive and collaborative working environment

Employee discounts across the Holdcroft Group

Employee Assistance Programme

Free on-site parking

About You

Previous experience managing or supervising an automotive service department

Strong leadership skills with the ability to motivate and develop high-performing teams

Excellent customer service and communication skills

Strong understanding of workshop operations, aftersales processes, and manufacturer standards

Commercial awareness with the ability to drive departmental performance and profitability

Excellent organisational and problem-solving skills with strong attention to detail

Experience working with multiple vehicle brands is advantageous

Full UK driving licence

About Holdcroft

Holdcroft is a leading automotive retail group committed to delivering exceptional customer service and investing in the development of our people. We pride ourselves on providing manufacturer-led training, career progression opportunities, and a supportive environment where our teams can thrive. If you're ready to lead a successful service department and take the next step in your automotive management career, we'd love to hear from you.