Training & Enablement Officer

The Training & Enablement Officer is responsible for building and delivering the training, onboarding, scripting, quality and enablement framework required to launch and continuously improve the new University Partnerships Australasia (UPA) contact centre, driving Domestic student recruitment across Navitas’ Australian pathway colleges and managed campuses (business units).

Reporting to the UPA Contact Centre Manager the role will use the proven Navitas Careers & Industry (C&I) contact centre architecture, assets and operating principles as the baseline where appropriate, while developing UPA-specific content, call guides, product knowledge and quality frameworks required across selected UPA business units.

The role is critical to ensuring the UPA contact centre launches with consistent service standards, strong product confidence, sound compliance awareness and a student-first contact ethos across both domestic and international onshore enquiry contexts.

Qualifications and Experience

• Demonstrated experience designing and delivering sales, service, onboarding or enablement programs in a call centre, recruitment, education or other service-based environment.
• Experience developing training materials and capability frameworks for teams operating across multiple products, processes or customer journeys.
• Experience creating practical content such as scripts, guides, quality tools and coaching frameworks that improve service and conversion outcomes.
• Experience supporting operational change, rollout or new team mobilisation is highly desirable.
• Tertiary qualification desirable but not essential.

Core Competencies

• Strong facilitation, communication and content development skills.
• Ability to translate complex processes and product information into clear and usable team materials.
• Strong stakeholder engagement capability across leadership, operational and subject matter expert groups.

What we can offer 

• We offer careers across our global operations.
• We recognise and reward.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
• Access to LinkedIn Learning for your development.

Diversity Equity and Inclusion 

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. 

How to Apply

Applications are assessed upon receipt.  To view other opportunities, please visit navitas.com/careers. 

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a Working with Children Check and undergo a Police Check.