Sales & Service Technician II

Position Title: Sales & Service Technician II Union: IBEW 89 Internal applicants screened first through 7/16/2026 (per CBA) Fully Qualified Copper Tech required. Rate of Pay: $17.24 to $40.19 hourly DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. · Earning Your Trust: We build trust through clear, honest, human communication Job Summary The Sales & Service Technician II is responsible for engaging and developing customer relationships and providing solutions to our customers through our products and services. All our employees are ambassadors of Ziply Fiber within our communities. Although preferred, experience is not required because we will train, so this is an ideal position for someone who has the desire to learn the trade of telecommunications installation and maintenance. Essential Duties and Responsibilities The Sales & Service Technician II may be assigned one or more duties. These duties include, but are not limited to, the following: · Install and maintain inside wire for residential/business broadband (HSI/Video) service. · Install Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital subscriber line access multiplexer), Residential Gateways and HSI (High-Speed Interface) business class routers. · Install an array of wireless home networking equipment. Other equipment will include FTTH (Fiber to the House) · Use and understand automated Dispatch equipment (i.e., handheld terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment. · Adapt to changes in the business to include advances in technology, new skills, and procedures, as well as participation in the company lead generation program through the promotion and sale of additional Ziply products and services during each customer contact. · Communicate effectively and accurately on customer issues to eliminate repeat trouble calls. · Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner. · Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables. · Read and interpret Outside Plant drawings. · Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer. · Effectively use Ziply internal programs and dispatch programs to complete assignments · Support, install, and repair company products and services. · Fully understand and adhere to the 5-Step Peace of Mind Service Process · Responsible for promoting and selling the company’s products and services and participate in the company’s sales referral programs during their working hours. · Understand and demonstrate basic telephone/broadband technology. Utilize test equipment to install products and isolate trouble effectively. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual in this position must possess the following qualifications: High school diploma or equivalent required. Five (5) years of experience in telecommunications installation and maintenance preferred. Copper experience/skills required. Must complete Pole Climbing Certification (Individual cannot exceed 275 lbs.). Must complete company provided training and provide ability to complete full installs for HSI and/or video. Additional equipment certification, licensing, or experience is a plus (i.e., Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.). Understand telephony knowledge. Understand different PC operating support systems. Must have knowledge of the following Internet Protocol attributes: Fundamentals Behaviors Current technologies Network troubleshooting diagnosis. Telecommunications wiring color-code competency. Must possess and maintain a valid State Driver's License and satisfactory driving record. Must complete a pre-employment drug screening. Knowledge, Skills, and Abilities: Ability to work nights and weekends if applicable. Ability to remain calm in high stress situations and demonstrate good judgment. Basic keyboard and software skills Simple and complex mathematic skills Active listening, decision making, and problem-solving skills. Ability to maintain strong communication with customers and different personalities. Ability to communicate effectively verbally and through written communication. Ability to read and understand road maps, discern street signs, and address numbers. Ability to be unaffected by flashing lights and strobes. Ability to always maintain a professional manner and appearance. Ability to operate equipment to perform the essentials functions of the job (i.e., splicing tools, test equipment, computer/laptop, phone, and company vehicle) Ability to drive on behalf of the company in a safe and responsible manner. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sales & Service Technician II work involves driving a motor vehicle and must be able to perform all functions of operating a motor vehicle regularly and safely. Essential and marginal functions may require maintaining physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and regularly position oneself (e.g., bend, twist, reach, grasp, push, pull) to handle, lift, and carry objects over 50 lbs. Work Environment The Sales & Service Technician II will frequently work in extreme temperatures and heights over 15 feet. They will occasionally work in confined spaces (i.e., attics, crawl spaces, manholes, trenches), and moderate to high noise levels. Except where appropriate and conducive to accomplishing the goals and objectives of a particular task (such as in an emergency) the Sales & Service Technician II will work in a well-lighted area that is ventilated and is as physically and psychologically innocuous as possible under the conditions which exist at a particular time. Diverse Workforce / EEO Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber is a drug free workplace. The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. Ziply Fiber reserves the right to modify job descriptions, policies, or any other procedural documents at any time, for any reason without prior notice.