Toyota Rental Manager

Mossy Toyota in beautiful Pacific Beach is currently looking for a Rental Manager to join our motivated team. The Rental Manager will manage, organize, direct and develop the Dealership Rental Department in order to maximize profitability while increasing customer satisfaction.

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.

Employees in this position will be paid a base salary, plus bonuses. Bonus amounts vary based on performance, but the expected average annual earnings in this position are $70,304 to $85,000

Benefits

Medical, Dental & Vision

Group Insurance Plans & Discounts

401K Retirement Savings Plan

Paid Vacation and Holidays

Disability Insurance

LAP (Life Assistance Program)

Basic Life, Dependent & Accident Insurance

Growth Opportunities

Paid Training

Employee Purchase Incentives

Family Owned & Operated

Health & Wellness

Flexible Work Schedule

Discounts on Products & Services

Direct Deposit

Responsibilities

Providing excellent customer service to internal and external customers at all times.

Promoting an understanding of, and strong commitment to client satisfaction and to the Mossy Team.

Oversee and manage a team of Rental Assistants ensuring the utmost quality of service and client satisfaction.

Set goals for improvement and monitor progress through profits and customer loyalty & retention.

Identify areas of improvement and focus on exceeding objectives.

Show rental vehicle to customers, and conduct walk around prior to finalizing the transaction.

Creating and maintaining a good working environment.

Properly staffing and training personnel.

Properly manage the assets of the department.

Attend Manager Meetings.

Ensure all safe work practices and policies are adhered to.

Maintains a professional appearance.

Qualifications

Demonstrated leadership skills.

Professional appearance and work ethic.

Understanding of Safety Rules & Practices as well as posted work rules & procedures.

Superior customer service skills.

Strong people skills that contribute to effective communication

Excellent written and verbal communication skills.

Ability to exercise good judgment.

Proven track record of achieving or over-achieving goals

Have a valid driver's license with a clean driving record.

Have a positive upbeat attitude.

Be willing to go above and beyond for customer experience/satisfaction.

Able to handle multitasking (being able to handle two or three customers at the same time while verifying information).

Have great phone etiquette

Ability to thrive in a team environment

Demonstrated Leadership skills

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.