Volkswagen Service Advisor

Volkswagen Service Advisor

Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi-brand group that has been locally operated since 1974. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

Medical, Vision, Disability and Dental Plans

Prescription Drug Program

401k Plan with Company Match

Paid Vacation

Paid Time Off

Paid Sick Days

Paid Holidays

Employee Purchase Programs

Paid Training & Professional Development

Employee Discounts

Employee Referral Program

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently

Greet customers and assist them with any inquiries.

Consult with customer on service needs, recommendations, and applicable service specials

Document services recommended and/or declined and ask for follow up on future service considerations

Keep customer informed on completion times, service expenses, and possible changes

Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed

Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience

Build strong relationships with the customers

Qualifications

Minimum two years of successful experience in a dealership or other customer service position

Organized and friendly personality

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance.

Clean driving record

Willing to submit to a pre-employment background check & drug screen