Supervisor of Plan Building

Overview

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities

Ready to lead the team that turns complex benefit designs into flawlessly configured plans?

Why This Role Matters

Every benefit plan Personify Health administers starts with someone building it right — and that work lives here. The Plan Building team is responsible for translating client benefit designs into accurate, compliant configurations for new groups, renewals, and mid-year changes, and the quality of that work flows directly into claims accuracy, client satisfaction, and operational performance. As Supervisor, you're the person who keeps that engine running — developing your team, catching issues before they become problems, and driving the process improvements that make the whole operation more efficient. When plan builds are accurate and on time, everything downstream works the way it should.

What You'll Actually Do

• Lead and develop a team of Plan Building Coordinators and Specialists: Own the full employee lifecycle for your team — hiring, onboarding, training, performance management, recognition, and retention — in close partnership with your manager.
• Own quality assurance across completed plan builds: Conduct QA reviews to ensure benefit configurations are accurate, compliant, and aligned with client intent before they go live.
• Manage daily claim configuration queues: Monitor and prioritize workflow across the team to keep configurations moving on time and within service standards.
• Serve as the subject matter expert on plan-building processes: Troubleshoot complex configuration issues, answer escalated questions, and provide guidance that keeps the team unblocked and moving forward.
• Drive process improvement initiatives: Lead or support efforts to improve plan building quality, efficiency, and consistency — identifying gaps, standardizing procedures, and implementing solutions.
• Build and maintain policies and procedures: Support the development and documentation of Plan Building standards that keep the team aligned and audit-ready.

Qualifications

What You Bring to Our Team

Education & Experience

• High school diploma or GED required; post-secondary degree preferred
• 5+ years of plan building experience required
• Experience with employee benefits administration, including self-funded health plans, preferred
• Prior people management or supervisory experience preferred
• Experience with QicLink, HEALTHpac, and/or GIAS preferred

Technical Skills

• Strong knowledge of CPT/HCPCS coding and claims processing logic
• Working knowledge of ACA, Mental Health Parity, and applicable federal regulations governing plan design
• Ability to read, interpret, and draft benefit plan documents, correspondence, and configuration instructions
• Proficiency in creating and maintaining process documentation and standard operating procedures
• Analytical capability to diagnose and resolve plan configuration issues involving multiple variables

Benefits

The Highlights

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range of $57,000 - $75,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.