Customer Project Manager

Description External

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

As Customer Project Manager, you will own end-to-end implementation projects that bring new airlines onto OCC Assistant Manager, SITA’s AI-powered Operations Control Center solution that helps airlines manage and recover from operational disruptions.

You will be accountable for taking each new airline from kick-off to go-live: connectivity, parametrization, configuration and fine-tuning, until OCC Assistant Manager solves disruptions the way the airline wants.

Reporting to the Head of Disruption Management Solutions (OCC Assistant Manager), you will be a part of the OCC Assistant Manager team responsible for implementing the product for new airline customers around the world.

KEY RESPONSIBILITIES

Own end-to-end implementation projects for new airline customers, from kick-off to go-live

Build and run the repeatable onboarding playbook across kick-off, connectivity, data integration milestones, configuration, airline evaluation, business case and go-live

Drive every phase of the implementation: VPN connectivity to the airline’s Ops Control and Crew Control systems, solution parametrization, OCC Assistant Manager configuration, internal fine-tuning, airline evaluation, business case and go-live

Gather the information needed to parametrize the solution from the airline’s different stakeholders

Coordinate Infrastructure, Science and Customer Success so connectivity, configuration, validation, training, airline evaluation and go-live stay aligned

Provide the airline with a business case that quantifies the value delivered by OCC Assistant Manager

Coordinate and follow up on deliverables owed by airline-side stakeholders and internal teams: chase dependencies, unblock and keep every commitment on track

Track risks, timelines and client commitments, and escalate early when they are at risk

Run multiple airline implementations in parallel, across time zones and mainly remotely

Qualifications External

WHO YOU ARE

You have experience managing software implementation or integration projects for enterprise customers

You are fluent with project planning and tracking tools

You have basic SQL and enough data literacy to follow the status of a data integration

You are familiar with API and data-integration concepts

You are a strong client-facing communicator, comfortable with senior airline stakeholders

You prioritize well across multiple projects under pressure

You manage escalations and keep stakeholders aligned

You excel at disciplined remote follow-up: persistently chasing pending items without damaging relationships

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.