Dispatcher

Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures.

QUALIFICATIONS

A. EDUCATION AND EXPERIENCE

• High School diploma or equivalent.
• Previous airport and/or customer service experience preferred.
• Previous radio / phone dispatch experience desirable.
• Previous supervisory experience preferred.
• Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).
• Must be 18 years of age or older.
• Must have a reliable telephone and transportation number.

B. PERSONAL AND PHYSICAL REQUIREMENTS

• Treat all information as confidential.
• Posses the tact to deal with all levels of situations, client representatives, employees and the public.
• Ability to work from verbal and written instructions.
• Ability to communicate in English clearly and concisely verbally and in written form.
• Must be detail-oriented and perform with minimal supervision.
• Must be able to handle multiple situations simultaneously.
• Must have excellent radio/telephone skills.
• Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
• Must be able to lift, carry and/or hold up to 75 lbs.
• Must pass pre-employment and random drug test.
• Must complete a criminal background check.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).

PERFORMANCE RESPONSIBILITIES

• Must be familiar with and abide by all Client/company regulations.
• Work with Client Special Services Representatives to ensure all requests for services are met.
• Pull assignments or work orders from computer, as needed.
• Do all reports accurately and in a timely manner.
• Must be familiar with all FAA/ TSA/Airline/Company regulations.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Escalate issues to operations Manager Immediately.
• Deal courteously and tactfully with fellow employees and passengers if necessary.
• Communicate effectively with fellow employees.
• Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.
• Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs.
• Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
• Maintain and distribute radios (where applicable).
• Always complete the appropriate documentation and reports in thorough and timely manner.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Provide general information and directions to passengers.
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
• Attend meetings and inservices as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
• Identification badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform other duties as requested.