Credit Collections Coordinator - Contingent

Summary

This role is responsible for but not limited to maximizing cash collections and minimizing bad debt. This role shall meet and exceed collection metrics and departmental objectives. This role requires interpersonal communication and organizational skills. This role must also be able to adapt to a fast-paced environment and high-volume transactions. Candidates must be self-motivated, self-directed, and adept at establishing each days agenda according to workflow and developing situations.

The credit and collection coordinators primary focus is to manage a portfolio of assigned accounts to ensure collection efforts are exhausted, and the accounts are firmly reconciled.

Responsibilities

• Responsible and accountable for a portfolio of customer accounts by collecting on outstanding receivables. Minimize bad debt or write off by ensuring accounts are handled timely, appropriately, and per company policy.
• Proactive contact and consist of follow up with customers on outstanding and past due balances.
• Keeps accurate and up-to-date notes or documentation on all collection efforts.
• Provides customer service regarding collection issues and disputes, customer refunds, maintenance of accounts for adjustments, account reconciliation, order holds and releases, and credit line increase needs.
• Able to organize, prioritize, and manage multiple responsibilities in a high volume, fast-paced environment.
• Research, reconcile, and resolve billing discrepancies by working with the appropriate billing areas and escalating to management as necessary
• Utilize appropriate judgment in resolution of adjustments, disputes, unapplied payments, reconciliation, and placing accounts on hold due to payment delays or delinquency.
• Escalate passive accounts as per the departmental calculation
• Assist in preparing documentation for submission of customers to third-party agencies and/or write-offs.
• Build and maintain strong working relationships with internal and external customers
• Manage reports and analyze data pertaining to their portfolio
• Participate in meetings, projects, process improvement initiatives, trainings, and other collection related tasks as identified by management.
• Cross train with peers and leaders on customer portfolios for coverage purposes
• Handle distribution of customer invoices and statement
• Handle incoming and outgoing, phone calls and emails.

Requirements

Required Skills

Minimum 5 years collection experience

Experience with SAP, or other large ERP and strong skills to learn SAP

Customer Service, negotiation skills, and attention to detail

Effective communication, organization, analytical, and problem-solving skills

Proficient and Microsoft Office, particularly Excel, and inter-company software

Strong sense of urgency

Desired Skills

Credit risk management / Financial Statement Analysis

CoPilot/AI Experience

Data Analytics Skills

Degree Requirements

Bachelors degree in Finance or Accounting, or relevant experience in lieu of a degree

Skills

• Collection
• SAP
• ERP
• Customer Service
• Credit risk management