Technical support

TestCorp Premier is seeking a dedicated and skilled Technical Support Specialist to join our dynamic team. In this role, you will be instrumental in providing exceptional assistance to our clients, addressing their technical concerns related to our products and services. Your responsibility will encompass diagnosing, troubleshooting, and resolving a variety of issues to ensure customers achieve the best possible outcomes. If you have a passion for technology and a commitment to outstanding customer service, we encourage you to apply!

Requirements

• A degree in Computer Science, Information Technology, or related field is preferred.
• Proven experience in a technical support or customer service role in the tech industry.
• Strong troubleshooting skills with a thorough understanding of software applications.
• Excellent verbal and written communication skills.
• Experience with support ticketing systems and CRM tools.
• Adept at managing multiple tasks in a fast-paced environment.
• Driven by a desire to help others and foster positive client relationships.

Responsibilities

• Deliver high-quality technical support through various channels, including telephone, email, and chat.
• Diagnose and resolve technical issues efficiently to maintain client satisfaction.
• Record and track all support interactions in the ticketing system, ensuring accurate documentation.
• Collaborate with engineering teams to escalate unresolved issues and suggest improvements.
• Provide user training and guidance on product features to enhance user experience.
• Keep updated with the latest product developments and technological trends to better assist customers.
• Contribute to the knowledge base by creating and updating helpful documentation.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources