Business Support III (Operation Services)

POSITION TITLE: Business Support III (Operation Services) (Full-Time Regular) (Classified)

REQUISITION #: req8508

DEPARTMENT: Operation Services

LOCATION: OPERATION SERVICES BLDG

BENEFIT CATEGORY: Classified (Non-CBU) Classified Employee Benefit Highlights

EMPLOYMENT TYPE: Full-Time Regular

FLSA STATUS: Non-Exempt

ANNUAL SALARY RANGE: $46,345.00 - 69,517.00 (Salaries are paid biweekly)

ANNUAL ANTICIPATED HIRING RANGE: $50,000.00 - 64,000.00 (Salaries are paid biweekly)

SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 7/15/2026 . At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Post-Offer Requirements

• Background check (Background checks are considered in relation to the responsibilities and requirements of the position)

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, domestic partner, children) – eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions – after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

The Operation Services team is seeking a highly organized, customer-focused, and detail-oriented Business Support III professional to serve as a central resource for administrative, operational, financial, and project support across the department. This position plays a critical role in ensuring the smooth day-to-day operation of departmental functions while delivering exceptional customer service to employees, partners, and the public. The successful candidate will thrive in a fast-paced environment, balancing multiple priorities while maintaining a high level of accuracy and professionalism.

In this role, you will oversee a wide variety of business support functions including management of the City's Motor Pool program serving more than 200 users, coordination of departmental communications, administration of invoices and financial transactions, meeting and event coordination, and support of recruitment and interview processes. You will serve as a key point of contact for departmental inquiries and will help ensure operational processes and procedures are followed consistently and efficiently across the division.

This position also provides important financial and business operations support for the department, including understanding and working within City budget processes, account structures, and financial systems to ensure accurate coding, tracking, and processing of expenditures and revenues. The Business Support III will serve as a backup resource for billing functions supporting both the Fleet and Facilities divisions, helping to maintain continuity of operations and ensuring timely and accurate financial transactions.

The position serves an important role in records management, maintaining departmental SharePoint and CityHub sites, supporting document digitization efforts, managing filing systems, and preparing reports and correspondence for leadership. The Business Support III collaborates closely with staff across Operation Services and other City departments, requiring strong communication skills, sound judgment, and the ability to build effective working relationships.

In addition to day-to-day business support responsibilities, this role may lead or coordinate departmental projects and process improvement initiatives, bringing together stakeholders, tracking deliverables, and helping implement solutions that improve efficiency and customer service across the organization. The ability to manage competing priorities while maintaining attention to detail and driving projects forward will be important to success in this position.

The ideal candidate is proactive, adaptable, and enjoys solving problems while supporting the success of others. Experience with financial administration, budget tracking, office management, customer service, technology troubleshooting, project coordination, process improvement, as well as intermediate or strong knowledge of Microsoft Word, Excel, and SharePoint will contribute to success in this role. Operation Services is seeking someone who is interested in growing with the position, building expertise across the department, and making a long-term commitment to supporting the essential services that keep our community running. If you enjoy variety in your work, take pride in providing exceptional service, and are looking for an opportunity to develop and grow your career over time, we encourage you to apply.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Provides responsive customer service to internal and external customers as the entry point for departmental inquiries. This may include monitoring site security/department entry access via security cameras or audio access.
• Coordinates, administers, and monitors progress of department, division, and/or City processes, programs or projects
• May compose and perform detailed editing of memos, letters, correspondences, documents, and reports
• Coordinates distribution of information, including DocuSign signatures, and provides assistance to employees, management and/or the general public
• May coordinate and schedule special events, department meetings, travel schedules and reservations
• Coordinates and oversees office functions and standard operating procedures
• Develops, compiles, and maintains files, records, reports, spreadsheets, and databases as requested
• Purchases and monitors consumption of office supplies and inventory. Coordinates, administers and manages contracts and services (e.g. uniforms and office equipment)
• Coordinates and administers special projects as assigned
• Conducts research, compiles and prepares records or reports
• Performs technical work associated with various business, financial, or budget processes within the department
• Acts as liaison to other City offices
• May provide administrative support to a board or commissions, internal committees, and City Council ad-hoc committees including agendas and minutes, which may include some regular evening meetings
• May conduct financial transactions, such as accounts payable, invoicing, cash reconciliation, journal entries, claims processing, purchase requisitions, or payroll.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Ability to work with limited supervision and exercise independent judgment
• Knowledge of principles of project management; ability to manage time, organize and prioritize work effectively
• High level knowledge of standard office software, including word processing and databases, specifically Microsoft Office 365 programs such as Outlook, Word and Excel
• Ability to operate more complex software for spreadsheet development
• Effective oral and written communication; excellent grammar, proofreading and editing skills
• Basic knowledge of accounting and financial concepts, purchasing, budget, and finance management
• Ability to establish and maintain effective working relationships with stakeholder groups (e.g. citizens, customers, other agencies, City departments, staff).
• Ability to take minutes as part of appointed Boards or informal internal committees or boards as assigned, including posting agendas and notices, meeting logistics, meeting minutes, and general group communications

Required Qualifications

Minimum Preferred High School Diploma or GED and or functionally related licenses or certificates High school diploma or general education degree (GED) College degree or equivalent work experience. Some positions may require functionally related certification or advanced degrees College-level or technical course work in business, finance, marketing, communications, public relations, or office management

Experience Requirements

• Minimum five years related experience; or equivalent combination of education and experience.

Certifications/Licenses/Specialized Training

• Valid driver’s license.

The content in this posting was created for recruitment purposes. To view the full job description click the link below.

Business Support III

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use

Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee’s protected status, or any behavior that violates this policy.

Consistent with the City’s respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, national origin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. In addition to the City’s commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation.

Note: Some information in your application may be public information under the Colorado Open Records Act.