END USER SUPPORT ENGINEER (2 Positions)

VACANCY ANN: STOI-26-061

POSITION TITLE: END USER SUPPORT ENGINEER

SUPERVISOR: IT SERVICE DESK MANAGER

LOCATION: WELLPINIT, WA

STATUS: REGULAR FULL-TIME

RATE OF PAY: $21.22 - $24.70

OPENING DATE: JULY 9, 2026

CLOSING DATE: JULY 23, 2026

SUMMARY

The Spokane Tribe of Indians is seeking a flexible, energetic, and motivated End User Support Engineer to join our Information Technology Department in Wellpinit, WA. In this role, you will provide hands-on hardware and software support across Tribal government departments, working in a hybrid cloud environment to keep staff productive and connected. You will analyze ticket data, develop solutions, and assist users on call, remotely, and in person — delivering exceptional customer care and a seamless IT experience. Standard business hours are Monday through Friday, 8:00 AM to 4:30 PM, with occasional after-hours or weekend work depending on projects and on-call rotation. Compensation is commensurate with experience.

KEY RESPONSIBILITIES

User & Technical Support

• Provide technical support to end users in person, by phone, email, and through remote-assistance tools.
• Proactively manage a queue of support tickets, quickly troubleshooting and resolving issues.
• Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and peripherals.
• Maintain a high level of professionalism and build positive rapport during every interaction.

Systems & Software

• Install, configure, and maintain operating systems (Windows and macOS), Microsoft 365 / Office, email, and department-specific applications.
• Set up and configure user accounts, permissions, and security settings.
• Support users both onsite and remotely, collaborating with team members as needed.

Documentation & Asset Management

• Document reported problems and their resolutions in the ticketing system.
• Maintain hardware and software inventory with accurate asset tracking.
• Prepare support materials and reports; documentation is reviewed by the supervisor before distribution to users.

Collaboration & Continuous Improvement

• Escalate and resolve complex issues in coordination with other IT teams.
• Help evaluate and test new software applications and hardware.
• Contribute to improving IT support processes and procedures, and provide user training and guidance.
• Stay current with technology trends, industry best practices, and emerging solutions.
• Participate in the on-call rotation and carry a Tribe-issued cell phone.

MINIMUM QUALIFICATIONS

• Associate degree in Computer Science, Information Technology, or a related field — or a minimum of one (1) year of IT support experience. Equivalent work experience or relevant technical certifications may be accepted in lieu of formal education.
• High School Diploma or GED.
• At least 18 years of age.
• At least one (1) year of experience performing similar duties in a networked environment (or equivalent education / technical training).
• Basic knowledge of operating systems (Windows and macOS) and common productivity software.
• Knowledge of Microsoft Azure cloud fundamentals and administration, and of modern SD-WAN and firewalls.
• Ability to lift or move up to fifty (50) pounds regularly; stand, stoop, kneel, crouch, or crawl in awkward or cramped positions; climb stairs and ladders; and occasionally work in hot or cold environments.

Indian Preference - In accordance with Tribal policy and Title 25 of the U.S. Code, the Spokane Tribe of Indians applies Indian Preference in employment. Qualified applicants who are enrolled members of federally recognized Tribes may receive preference in hiring.

MUST APPLY ONLINE

Confirmation receipt of on-line application submission and interview status will be sent to all applicants e-mail address used when applying. Applicants are responsible to regularly monitor their e-mail for interview notifications.

Contact: HR Front Desk

(509) 458-6527

E-mail: hrfrontdesk@spokanetribe.com

Applications Must Be Received In The Human Resources Department No

Later Than 4:30 p.m. on the Closing Date

The Spokane Tribe Reserves The Right To Hire According To Its Indian Preference Policy