Supervisor Attractions, Super Nintendo World™ - Mario Kart

As an Attractions Supervisor, in partnership with the Attractions Manager and Assistant Manager, you will be responsible for the growth and development of the lead team, maintaining strategic, financial and daily operational plans that support overall guest and team member satisfaction at the attraction.

Job Responsibilities: 

• Responsible for growth and development of leads
• Supervise daily operation of attraction, including duty management capacity
• Offer consistent and timely feedback to all team members to ensure team meets expectations
• Maintain ongoing focus on safety and positive internal and external guest service
• Oversee the operational efficiency of the attraction during park hours and seasonal/special events, including assisting management with developing plans for high efficiency and low wait times through active participation in managing guest flow experience
• Help ensure artistic and thematic integrity of attraction
• Support the scheduling department in reviewing the team member schedules weekly
• Ensure team understands and follows all company policies and procedures
• Crisis management including guest and team member medical/emergency situations
• Conduct timely investigation and response to incidents including team member/guest concerns
• Advocate for active participation in all safety programs, including forming partnership with Environmental Health and Safety group
• Support team member satisfaction and guest satisfaction programs and ensure the staff understands the importance of the programs
• Ensure that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
• Minimum 1 year of operations management experience in theme park or hospitality industry, experience in guest service preferred
• Must have excellent written and verbal skills
• Must be proficient in Microsoft programs such as Word and Excel
• Must be available to work on weekends, holidays and nights as required
• Able to work outdoors in varying weather conditions and travel to multiple venues throughout the day

Desired Characteristics

• Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter with proven ability to anticipate needs and initiate corrective actions
• Excellent communication
• Proven ability to work well under pressure, meet tight deadlines, and simultaneously manage multiple projects
• Strong guest service experience with conflict resolution
• Able to prioritize workload and multi-task in a fast-paced work environment
• Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time
• Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results
• Theme Park experience highly preferred
• Experience managing in a union environment

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27.00 - $30.00.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.