Sr. Service Engineer - Chennai

Imagine yourself…

Growing your expertise and expanding your skillset with every project.

Owning your ambition and fueling your career growth.

Thriving in a supportive team environment that inspires you to strive for excellence.

Joining a company with a proven track record of success and an exciting future.

It’s all possible with a role at Videojet , a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

Learn about our leading portfolio of innovative products here!

We offer

Comprehensive leave policy

Flexible working hours

Professional onboarding and training options

Powerful team looking forward to working with you

Career coaching and development opportunities

Medical & Insurance coverage

Job Title: Sr. Service Engineer

Job Location: Chennai

Job Summary

This will be an individual role of On field service operations. Applying candidate will be responsible for providing onsite technical service support to customers, including installation, preventive maintenance, breakdown resolution, and customer training. The role also supports service revenue growth through promotion of service contracts, consumables, and identification of upgrade or replacement opportunities.

Key Responsibilities

Attend and resolve customer equipment breakdowns within the assigned region

Install, commission, and maintain Videojet equipment at customer sites

Perform preventive maintenance as per defined schedules

Diagnose technical issues and provide effective corrective actions

Raise spare part requests and close service transactions under warranty, CAMP, or chargeable services

Promote service contracts and consumables to customers

Conduct product demonstrations and provide operator-level customer training

Prepare and update service reports in Oracle

Identify potential spare parts and equipment requirements, submit quotations, and collect purchase orders

Generate service leads for the sales team related to equipment upgrades or replacements

Required Qualifications

Diploma or Engineering degree

3+ years of experience in field service or technical service roles

Strong troubleshooting and analytical skills

Ability to work independently with minimal supervision

Effective communication and customer-handling skills

Familiarity with the local language

Willingness to travel extensively within the assigned region

Regional language proficiency in Tamil and Telugu.

Key Competencies

Problem-solving and critical thinking

Time management and task prioritization

Cross-functional coordination

Customer-focused approach

Adaptability and learning agility

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.