Integrated Management Services Administrator

Job Brief:

This role is responsible for providing day-to-day administrative, coordination, and document management support for the Integrated Management System (IMS), ensuring that HR policies, procedures, and forms are accurate, compliant, and effectively maintained. The role partners closely with HR Policy Leads, Content Owners, and cross-functional teams to work on moderately complex tasks aligned with IMS governance standards

Responsibilities & Duties:

Integrated Management System – HR

• Work closely with HR Policy Leads in the preparation of their documentation for entry into IMS 
• Identify gaps in the process, analyze, and apply solutions where collaboration between HR and other departments influencing  the process has not occurred 
• Perform editorial checks 
• Administer document management and control of the content they are responsible for as per IMS Governance 
• Promote the importance of IMS as a “single source of truth” with Ecosystem Content Managers 
• Support the goal of reducing redundant and aged content across Ecosystem and Employee Center by working with Document/Content owners
• Coordinate with Knowledge Management Team to ensure the correct Policies Procedures, and Instructions and Forms are associated with the FAQs and Knowledge articles 
• Escalate and analyze identified issues and concerns to the IMS Lead for timely resolution 
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Maintain current processes and incorporate documentation updates as required 
• May support development of less experienced colleagues 
• Contribute to process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to specific portions of projects and may provide key updates to Team Lead and Manager.
• undefined

Qualifications & Requirements:

Minimum Requirements:

• Bachelor’s degree and/or at least 4 years of relevant work experience
• Proficiency in MS Office tools (Word/PowerPoint/Outlook/Excel/Visio) and Adobe Acrobat Pro DC
• Excellent English communication skills, both oral and written
• Excellent research skills
• Experience in processes and procedures relevant in IMS, Technical writing or copy-editing and Reporting and data analytics 
• Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.)

Preferred qualifications:

• Experience using a Knowledge Management platform (Knowledge Base, ticketing, HTML, chatbot), preferably ServiceNow
• Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools (MS Visio, Lucid Chart, or an equivalent), and methodologies
• Knowledge of HR metrics and their applicability
• Experience in the use of other HR Systems e.g. Workday other KM platforms and tools
• Understanding of Process Mapping Tools and Methodology
• Experience working in outsourcing, shared services, or similar model within similar function
• undefined

Attributes: 

• Ability to effectively communicate and collaborate with a varied audience and internal and external customers. (Communication)
• Ability to maintain good customer relationships with the ability to initiate ways to improve customer support customer experience (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

Qualifications & Requirements:

Minimum Requirements:

• Bachelor’s degree and/or at least 4 years of relevant work experience
• Proficiency in MS Office tools (Word/PowerPoint/Outlook/Excel/Visio) and Adobe Acrobat Pro DC
• Excellent English communication skills, both oral and written
• Excellent research skills
• Experience in processes and procedures relevant in IMS, Technical writing or copy-editing and Reporting and data analytics 
• Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.)
• Must be willing to work night schedule and 3 days onsite per week.

Preferred qualifications:

• Experience using a Knowledge Management platform (Knowledge Base, ticketing, HTML, chatbot), preferably ServiceNow
• Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools (MS Visio, Lucid Chart, or an equivalent), and methodologies
• Knowledge of HR metrics and their applicability
• Experience in the use of other HR Systems e.g. Workday other KM platforms and tools
• Understanding of Process Mapping Tools and Methodology
• Experience working in outsourcing, shared services, or similar model within similar function
• undefined

Attributes: 

• Ability to effectively communicate and collaborate with a varied audience and internal and external customers. (Communication)
• Ability to maintain good customer relationships with the ability to initiate ways to improve customer support customer experience (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.