Expert Engagement Lead

Anticipated Contract Length: 7 months
Work Setup: In-Office

Our client in the global professional services industry is looking for an Expert Engagement Lead to support the development of an innovative AI-powered platform that connects human expertise with intelligent technology. This role is responsible for owning the end-to-end expert experience, ensuring subject matter experts are effectively sourced, onboarded, supported, and engaged throughout their lifecycle. The successful candidate will play a key role in maintaining high-quality knowledge collection, facilitating expert participation, and driving operational excellence to ensure the platform delivers meaningful, expert-driven insights.

What you will do:

• Own the end-to-end expert engagement lifecycle, from sourcing and onboarding through ongoing engagement, support, and retention.
• Serve as the primary point of contact for experts across all stages of participation.
• Lead expert onboarding by introducing the program, gathering required information, setting expectations, and delivering training.
• Build trusted, long-term relationships that encourage active participation and continued contribution.
• Respond to expert inquiries and resolve platform-related issues in a timely and professional manner.
• Identify recurring challenges and implement solutions to improve the expert experience.
• Conduct regular follow-ups to maintain engagement and strengthen expert relationships.
• Prepare structured briefing materials that provide interview context, focus areas, and relevant expert background.
• Identify opportunities for additional context or follow-up sessions to improve knowledge quality.
• Coordinate communication between experts and interviewers to ensure productive and well-prepared sessions.
• Assist experts with scheduling tools and confirm interview availability.
• Monitor interview pipelines and proactively resolve scheduling bottlenecks or delays.
• Track knowledge collection progress across focus areas and identify knowledge gaps requiring additional coverage.
• Report knowledge collection status and provide visibility into progress and outstanding needs.
• Recommend new expert profiles that align with evolving knowledge requirements.
• Coordinate expert onboarding into the knowledge management system to support quality and coverage objectives.
• Manage expert engagement campaigns, including communications, engagement touchpoints, and user acceptance testing (UAT) coordination.
• Monitor participation trends, engagement levels, and drop-off points, providing actionable insights to stakeholders.
• Identify opportunities to streamline processes, reduce friction, and continuously improve the expert experience.
• Collaborate with cross-functional teams to support the ongoing success and growth of the AI-powered platform.
• Bachelor's degree in Business, Communications, Human Resources, Psychology, Marketing, or a related field, or equivalent professional experience.
• Experience managing stakeholder, client, customer, or community relationships in a fast-paced environment.
• Experience coordinating onboarding, engagement, operations, or customer success activities.
• Strong relationship-building and interpersonal communication skills.
• Excellent verbal and written communication skills with the ability to engage diverse audiences.
• Strong organizational and project coordination skills with exceptional attention to detail.
• Ability to manage multiple priorities while maintaining a high level of responsiveness and accountability.
• Experience tracking progress, analyzing engagement metrics, and identifying opportunities for improvement.
• Ability to proactively solve problems and make sound operational decisions.
• Comfortable working with scheduling, collaboration, and productivity tools in a technology-enabled environment.
• Experience supporting AI, knowledge management, research, learning, consulting, or digital platform initiatives is considered an asset.
• Adaptable, proactive, and capable of thriving in an evolving, collaborative environment.
• Demonstrated ability to maintain confidentiality and professionalism when working with subject matter experts and stakeholders.

Please submit a CV/resume (mandatory) along with your application.

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.