Customer Order Specialist

Job Title

Customer Order Specialist

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to h

In this role you have the opportunity to make life better Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

About the Role

We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Order & Sales Operations Specialist. This role plays a critical part in managing the end-to-end order lifecycle, supporting sales operations, and ensuring seamless customer experience through efficient order processing, coordination, and issue resolution.

Key Responsibilities

Order Management & Execution

Manage end-to-end sales order lifecycle from order intake to delivery and sales recognition

Create, validate, and process sales orders (manual and automated) across systems

Review orders for accuracy including pricing, product specifications, and commercial correctness

Confirm orders with customers and ensure timely fulfillment

Customer & Sales Support

Act as a key interface between sales teams, customers, and cross-functional stakeholders

Handle customer inquiries, order discrepancies, billing issues, and escalations in a timely manner

Support quotation requests by coordinating with sales teams and initiating pricing approvals

Operational Excellence & Process Management

Monitor order flow, especially non-touchless or exception cases, and resolve root causes

Drive “first-time-right” order processing and improve order fulfillment efficiency

Maintain accurate records and ensure compliance with internal processes and policies

Logistics & Fulfillment Coordination

Coordinate with logistics, 3PL partners, and internal teams for order fulfillment and shipment

Manage special orders, returns, combined shipments, order diversions and exception scenarios (e.g., missing or damaged goods)

Support import/export documentation and compliance requirements

Billing & Financial Coordination

Facilitate customer billing processes in coordination with finance teams

Ensure timely and accurate creation of customer-facing financial documents

Support adherence to local fiscal and legal requirements

Reporting & Analytics

Track and report key metrics such as order status, deliveries, inventory levels, and KPI Reporting

Generate reports and identify trends or areas for improvement post root cause analysis

Contribute to continuous improvement initiatives in sales and order management processes

Qualifications & Experience

Degree in Business Administration or related field

5+ years of experience in order management, sales operations, or customer service roles

Strong understanding of order-to-cash (O2C) processes and logistics fundamentals

Experience with ERP systems such as SAP is mandatory; knowledge of SFDC is an advantage

Proficiency in Microsoft Office tools (Excel, Word, Outlook)

Skills & Competencies

Strong communication and stakeholder management skills

Customer-first mindset with high service orientation

Problem-solving ability with attention to detail

Ability to manage multiple priorities in a fast-paced environment

Analytical mindset with focus on process improvement

Ability to work independently as well as collaboratively

How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. This role is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose . If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .