Administrative Coordinator 2 (Switchboard)

CLSH MISSION: Strive to provide quality, person-centered care with focus on recovery and resiliency in a safe and secure environment.

CLSH VISION: Strive to be the best public psychiatric hospital possible

CLSH VALUES “I CARE”: Integrity, Compassion, Accountability, Respect, and Excellence

This position is for an Administrative Coordinator 2 position at the Switchboard/Front Gate located at Central Louisiana State Hospital in Pineville, Louisiana.

This position is responsible for supporting the operations of CLSH Switchboard Department with telecommunication and administrative matters. The Switchboard Department operates 24 hours a day, 7 days a week. The Administrative Coordinator 2 plays a vital role for the Louisiana Department of Health in the Behavioral Health community by utilizing CLSH’s values and mission to deliver quality and effective care to our patients, and ensuring our facilities are maintained accordingly. The hospital is highly committed to cooperative work with other state agencies and with the state and regional mental health program to insure the integration and coordination of hospital-community services into a comprehensive system of mental health care.

Core and Preferred Competencies:

-Accepting Direction: The ability to be open and willing to follow guidance or instructions.
-Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
-Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
-Acting Decisively: The ability to make timely, confident decisions using sound reason.
-Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
-Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others. The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties:

• Greet visitors, notify appropriate unit or department of the visitor, complete visitor's pass, log information, and direct visitors to the appropriate location.
  • Answer all incoming and in-house calls and route to desired destination quickly, providing accurate information and directions as needed.
  • Document unusual incidents witnessed regarding patients, visitors, or employees and notify required staff.
  • Take messages, page or call appropriate personnel, and deliver messages.
  • Notify Security and other staff/authorities as necessary, and document.
  • Call ambulance when requested and notify Security to meet them at front gate and escort to unit. Also, notify On Duty (OD) Registered Nurse, Administrator On Duty (AOD), and document.
  • Attends or conducts in-service training to maintain knowledge of all CLSH, OBH, LDH, and Civil Service policies, procedures, and rules, as well as meeting required standards.

Position Specific Details:

Appointment Type: Probational, Promotional, Demotion, Job Appointment or Transfer

Career Progression: This position may be filled as an Administrative Coordinator 2

Work Schedule: Rotating 12 hour shifts

Compensation: Minimum Hire Rate of $962.40 bi-weekly

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information:

For further information about this vacancy, contact:

Kelcie Cox
Central Louisiana State Hospital
Human Resources Office
Kelcie.Cox@LA.GOV