City of Philadelphia
Product Manager - Mobile
Job description
Within OIT, the Digital Services team brings together user experience, engineering, and content to improve how Philadelphians interact with City services online, especially through the phila.gov website, which serves millions of visitors each year.
What We Offer:
• Impact - The work you do here matters to millions.
• Growth - Philadelphia is growing, why not grow with it?
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.
Job Description
OIT is seeking a Product Manager to lead the development and continuous improvement of the City’s mobile applications and related digital products. This role will work cross-functionally with engineering, design, data, and City department stakeholders to define product vision, set priorities, and deliver solutions that meet user needs.
The Product Manager will be responsible for managing the full product lifecycle, from discovery and strategy through delivery and iteration. This role requires strong collaboration, analytical thinking, and a commitment to delivering value for residents, businesses, and City employees.
Essential Functions
Define and communicate a clear product vision aligned with City priorities and user needs
Lead product discovery efforts, including user research, stakeholder interviews, and data analysis
Translate business and user needs into product requirements, user stories, and roadmaps
Prioritize features and enhancements based on impact, feasibility, and strategic alignment
Partner closely with engineering, design, and data teams to deliver high-quality digital products
Manage and maintain a product backlog, ensuring transparency and alignment across stakeholders
Monitor product performance using metrics and analytics, and drive continuous improvement
Facilitate cross-department collaboration to ensure solutions meet operational and policy requirements
Advocate for user-centered design, accessibility, and equity in all digital products
Support agile delivery practices, including sprint planning, standups, and retrospectives
Communicate progress, risks, and outcomes clearly to technical and non-technical audiences
Monitor and analyze the evolving mobile product landscape to identify opportunities, trends, and best practices that inform product strategy
Establish and sustain a clear product vision, direction, and forward momentum for your portfolio
Approve features for release based on readiness and user impact
Oversee app store submissions, release notes, and rollout plans
Competencies, Knowledge, Skills and Abilities
Strong understanding of modern product management principles and agile methodologies
Ability to balance strategic thinking with hands-on execution
Ability to run sprint planning, backlog grooming, and standups
Experience defining epics, user stories, acceptance criteria, and success metrics
Experience working with cross-functional teams, including engineers, designers, and stakeholders
Strong analytical and problem-solving skills, with experience using data to inform decisions
Excellent written and verbal communication skills
Ability to manage multiple priorities in a dynamic, public-sector environment Commitment to equity, digital accessibility, and inclusive design
Familiarity with digital service delivery in government or regulated environments is a plus
3–6+ years of experience in product management, business analysis, or a related role
Experience delivering digital products or platforms at scale
Experience working with agile or iterative development processes
Experience engaging with stakeholders across diverse functional areas
Salary Range: $105,000 - $125,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: Human Relations Website:
http://www.phila.gov/humanrelations/Pages/default.asp
