Inside Sales and Customer Service Representative

Shack Shine, a Southwind Company
Location: Mission, KS (In-Office)
Compensation: $55,000–$65,000 Total Compensation (Hourly + Commission)

About Shack Shine

Shack Shine, a Southwind company, is redefining the home services industry. We don't just clean homes, we provide a premium home detailing experience that helps homeowners take pride in their biggest investment.

Serving the Kansas City Metro, we specialize in professional window cleaning, gutter maintenance, power washing, driveway cleaning, and premium Christmas light installations. As one of the fastest-growing home service brands in the region, we're committed to delivering exceptional customer experiences while creating outstanding career opportunities for our team.

About the Role

Are you someone who enjoys connecting with people, uncovering their needs, and helping them find the right solution? As an inside sales and customer service representative, you'll be the first point of contact for homeowners interested in Shack Shine's services.

This is an inside sales and customer experience role where you'll convert inbound leads into booked appointments, educate customers on our services, and build lasting relationships that drive business growth. If you're motivated by helping customers while earning performance-based incentives, we'd love to meet you.

What You'll Do

• Answer inbound calls and online inquiries with professionalism and enthusiasm.
• Build rapport with homeowners and identify their service needs.
• Recommend the right services and confidently communicate pricing and value.
• Convert qualified leads into scheduled appointments.
• Follow up with prospective customers to answer questions and close opportunities.
• Confirm job details, scheduling, and customer expectations prior to service.
• Maintain accurate customer information and sales activity within our CRM.
• Collaborate with operations to ensure a seamless customer experience from booking through completion.
• Resolve customer questions or concerns while delivering exceptional service.
• Stay current on our services, promotions, and pricing to confidently educate customers.

What You'll Bring

• Previous experience in inside sales, customer service, retail sales, or a similar customer-facing role preferred.
• Strong communication and relationship-building skills.
• A customer-first mindset with the ability to confidently ask for the sale.
• Excellent organization and attention to detail.
• Experience using CRM software or the ability to learn quickly.
• Self-motivation and the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a positive, team-oriented attitude.
• Knowledge of residential home services is a plus but not required.

Why Join Shack Shine?

• Competitive Pay: $55,000–$65,000 total compensation (hourly base + commission).
• Full Benefits: Medical, dental, vision, life insurance, HSA/FSA, AD&D, and more.
• 401(k) with Company Match
• Career Growth: We promote from within and provide ongoing leadership development and professional training.
• Award-Winning Culture: Join a Southwind company recognized as a Best Places to Work and Fast 50 Company.
• Growing Business: Be part of a high-performing team that's transforming the home services industry.

Join Our Team

If you're looking for more than just a job and want a career where your sales skills, customer focus, and drive are rewarded, we'd love to hear from you.

Apply today and help homeowners experience the Shack Shine difference.