Supervisor, Account Management

SPP is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP
• *PLEASE NOTE: ** **SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.**

COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Supervisor, Account Management Salary range: $97,580 - $126,795

Overview The Account Management Supervisor leads and develops a team of business partners to deliver exceptional stakeholder service, strengthen stakeholder relationships, and achieve business objectives. This role is responsible for coaching team members, monitoring performance, resolving escalated client issues, and driving continuous process improvements. The supervisor partners with cross-functional teams to ensure consistent execution of account strategies and high-quality customer experience.

Core Responsibilities

• Oversee the management of assigned stakeholder accounts, ensuring timely issue resolution, proactive communication, and high levels of stakeholder satisfaction and retention.
• Build and sustain a high-performing account management team by providing leadership, coaching, performance direction, and professional development that enables employees to achieve individual and team objectives.
• Drive team performance by establishing clear expectations, monitoring performance outcomes, and fostering accountability, continuous improvement, and high-quality stakeholder service.
• Strengthen strategic stakeholder relationships by identifying opportunities to enhance engagement, expand partnerships, and deliver value aligned with organizational objectives.
• Ensure coordinated, consistent stakeholder experiences by partnering across departments to support successful onboarding, service delivery, and resolution of complex stakeholder issues.
• Optimize account portfolio performance by evaluating trends, identifying risks and opportunities, and implementing improvements that enhance operational effectiveness and stakeholder outcomes.
• Ensure account management activities comply with organizational policies, contractual commitments, regulatory requirements, and established governance standards.
• Maintain a capable and engaged workforce by supporting effective talent acquisition, onboarding, knowledge transfer, and ongoing employee development.
• Provide leadership with meaningful insights into account performance, stakeholder satisfaction, team effectiveness, and emerging business trends to support informed decision making.
• Foster a culture of operational excellence by leading continuous improvement initiatives, implementing best practices, and promoting accountability, collaboration, innovation, and stakeholder-focused service.

To be successful as an Supervisor, Account Management, we're looking for:

Education Requirements

• Bachelor's Degree Business Administration, Communications, Marketing, Management, or a related field. Equivalent combination of education and relevant experience may be considered (2 additional years of experience in stakeholder/account management)

Experience Requirements

• Five (5) years Experience in a stakeholder/account management
• Two (2) years of experience leading, supervising, mentoring, or coordinating the work of employees or project teams.

Preferred Qualifications

• Master's degree in Business Administration, Public Administration, Management, or a related field.
• Experience leading geographically dispersed or hybrid teams.
• Experience managing strategic or enterprise-level accounts.
• Knowledge of continuous improvement methodologies (Lean, Six Sigma, etc.).

Other Requirements

• Demonstrated experience managing complex stakeholder or customer relationships and resolving escalated issues.
• Experience interpreting performance metrics and using data to improve team performance, stakeholder satisfaction, and operational outcomes.
• Experience collaborating across multiple business functions to achieve organizational objectives.
• Strong written, verbal, and presentation communication skills.
• Ability to build trust, influence stakeholders, and manage competing priorities in a fast-paced environment.

Position Type, Location, and Expected Hours of Work

• This is a full-time, hybrid position based in Little Rock, Arkansas. Days and hours of workweek are Monday through Friday, 8:00 a.m. to 5:00 p.m. Working extended hours may be required.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Travel Requirement

• This position requires travel (approximately 20%)

SPP is an equal opportunity employer that makes employment decisions without regard to race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, veteran status, age, disability status or any other characteristic protected by applicable law. Further, SPP makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process.

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - SPP .